Gabriela Gonzalez

Greet and assist donors in a friendly and professional manner, ensuring a positive experience throughout their visit.

Efficiently manage donor flow, appointments, and scheduling to minimize wait times and maintain a smooth reception process.

Accurately input donor information into the database, verify and update records, and adhere to compliance and regulatory requirements.

Handle inquiries, provide information about CSL Plasma programs, and address concerns to ensure donor satisfaction and retention.

Collaborate with the medical team to ensure the safety and well-being of donors during their visit, following established protocols and guidelines.

Maintain a clean and organized reception area, ensuring a welcoming environment for donors and staff.

Build and maintain strong customer relationships by providing personalized product recommendations and exceptional service to drive sales and enhance customer satisfaction.

Consistently meet and exceed individual and team sales goals by effectively promoting Pandora's products and educating customers on the brand's unique value propositions.

Demonstrate expert knowledge of Pandora's jewelry collections, materials, and designs, ensuring accurate product information is communicated to customers.

Utilize active listening and consultative sales techniques to understand customer needs, address concerns, and recommend suitable products that align with their preferences.

Process sales transactions, handle returns and exchanges, and maintain accurate cash handling procedures to ensure operational efficiency.

Collaborate with team members to execute visual merchandising and maintain a well-organized and appealing store appearance to attract and engage customers.

Participate in regular training sessions to stay updated on new product launches, sales techniques, and company policies.

Provided exceptional customer service by assisting customers with inquiries, resolving concerns, and ensuring a positive shopping experience.

Demonstrated strong product knowledge and guided customers in finding the best-fit products based on their preferences and requirements.

Handled cash and credit transactions accurately and maintained a balanced cash drawer at the end of each shift.

Collaborated with the sales team to achieve overall store targets and enhance customer loyalty through personalized interactions.

Assist in managing daily operations, ensuring smooth service, efficient staffing, and exceptional customer experiences at all times.

Train and mentor team members to uphold company standards and provide outstanding customer service, emphasizing product knowledge and communication skills.

Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing wastage to optimize cost-efficiency and profitability.

Implement effective scheduling to meet business demands, ensuring optimal staffing levels while controlling labor costs.

Collaborate with the Manager to develop and execute marketing strategies, promotions, and events to drive customer engagement and increase sales.

Handle customer complaints and concerns, seeking resolution and maintaining a positive relationship with patrons to foster customer loyalty.

Conduct performance evaluations, set performance goals, and provide constructive feedback to team members, encouraging professional growth and development.

Managed day-to-day shift operations, including opening and closing procedures, staff supervision, and customer service delivery.

Trained and onboarded new employees, ensuring they understood company policies, procedures, and safety regulations.

Ensured compliance with health and safety standards, food quality, and sanitation practices, upholding a clean and safe environment for both staff and customers.