Gabriela Gonzalez
Riverside,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Devoted to giving every customer a positive and memorable experience. Bilingual Fleet Assistant Manager. An educated leader known for effectively mentoring drivers to perform at top levels. Skilled in task prioritization, resolving issues successfully and fleet maintenance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
17
17
years of professional experience
Work History
Fleet Administrator
Mario's Tree Service
Corona, CA
04.2023 - 09.2023
- Ensured timely and accurate processing of fleet transactions including new vehicle orders, disposals, transfers and maintenance.
- Provided support to Fleet Managers with the acquisition, disposal and management of vehicles.
- Monitored all fleet related activities such as fuel consumption, service schedules and insurance renewals.
- Maintained accurate records of all fleet-related documents including contracts, invoices and license plates.
- Coordinated with external suppliers for the provision of services such as repairs, maintenance and leasing agreements.
- Managed daily operations of the fleet by scheduling deliveries, pickups and other transportation needs.
- Conducted regular audits on fleet vehicles to ensure compliance with safety standards and regulations.
- Processed paperwork for driver licensing applications and renewals in accordance with local legislation.
- Developed comprehensive reports on fleet performance metrics such as cost per mile and kilometer driven.
- Reviewed vendor invoices to ensure accuracy prior to payment authorization from finance department.
- Analyzed data from GPS tracking systems to identify areas of improvement in terms of route optimization.
- Issued reminders to drivers regarding upcoming servicing dates or expiry dates for vehicle registrations.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
- Communicated with upper management and drivers to build lasting relationships.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazard opportunities.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
Customer Service & Shipping Department
Liberty Glass Fabricators
Corona, CA
07.2006 - 09.2021
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Implemented additional services to maintain exceptional client service ratings.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Accurately documented calls and caller information and made updates to data.
- Strengthened team performance and productivity by training and inspiring team members.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
High School Diploma -
C4L Academy
Riverside, CA08.2021
Some College (No Degree) -
UEI College
Riverside, CASkills
- Customer Service
- Data Entry
- Verbal and Written Communication
- Customer Data Confidentiality
- Creative Problem Solving
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Customer Retention Strategies
- Work Prioritization
- Computer Skills
- Excellent Attention to Detail
- Administrative and Office Support
- Patient and Empathetic
- Microsoft Office
- Establishing and Maintaining Customer Relationships
- Invoice Preparation and Processing
- Relationship Building
- Teamwork and Collaboration
- Proactive Self-Starter
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Spanishy/English Fluency
- Preventive Maintenance Planning
- Preventive Maintenance
- Vehicle Maintenance
- Inspection and Quality Assurance
- Customer Relationship Management
- Mechanical Aptitude
- Employee Management
- Fleet Management
- Government Regulations
- GPS Navigation
- Transportation Regulations
- Effective Communication
- Safety Protocol
- Vehicle Inspections
- Fleet Monitoring
- Safety Monitoring
Accomplishments
- Promoted from Order Desk (Data Entry) to Insulated Dept Supervisor in approximately 3 years.
- Promoted from Insulated Dept Supervisor to Office Supervisor (management team) within the following 3 years.
- Consistently maintained high customer satisfaction ratings.
Timeline
Fleet Administrator
Mario's Tree Service
04.2023 - 09.2023
Customer Service & Shipping Department
Liberty Glass Fabricators
07.2006 - 09.2021
High School Diploma -
C4L Academy
Some College (No Degree) -
UEI College
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