Gabriela Gonzalez
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Network Marketer
Herbalife Distrubutor
02.2015 - 02.2021
- Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
- Generated leads by consistently attending networking events and fostering relationships with industry professionals.
- Achieved top-seller status within the organization through consistent hard work, dedication, and persistence in reaching out to prospects.
- Improved client retention rates by maintaining regular contact with existing customers to ensure satisfaction and address any issues proactively.
- Boosted sales through effective presentation of product benefits and tailored recommendations to meet individual client needs.
- Established a strong online presence by regularly sharing valuable content on social media platforms, engaging with followers, and leveraging influencer partnerships to increase reach.
Hairstylist
Conceptos Beauty Salon
07.2012 - 12.2015
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
Customer Service Representative
Coca Cola
04.2010 - 06.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Ben Davis High School
Indianapolis, IN12.2013
Skills
- Social Media Marketing
- Customer Service
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Adaptable and Flexible
- Attention to Detail
- Honest and Dependable
- Problem-solving abilities
- Bilingual( Spanish)
Languages
spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Network Marketer
Herbalife Distrubutor
02.2015 - 02.2021
Hairstylist
Conceptos Beauty Salon
07.2012 - 12.2015
Customer Service Representative
Coca Cola
04.2010 - 06.2012
GED -
Ben Davis High School
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