Gabriela Gonzalez
Seattle,WA
Summary
Adept customer service and animal care. I have leveraged skills in emergency response and team leadership at Fitbar Cafe, including other roles. Such as creating safe, engaging environments for humans and pets, and enhancing customer experiences, demonstrating problem-solving abilities, and a commitment to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Dog Sitter
Self Employed Services
Seattle, WA
11.2023 - Current
- Observed behavior of animals to detect signs of illness or injury.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
- Offered animals exercise opportunities through walks and play activities.
- Responded quickly to emergency situations involving pets if necessary.
- Ensured that each dog was provided with food, water, and rest as needed.
- Maintained a clean and safe environment while caring for the animals.
- Administered medication to pets according to veterinarian instructions when necessary.
- Monitored the health condition of pets on an ongoing basis and reported any changes to the owners.
Barista Manager
Fitbar cafe
Seattle, WA
02.2021 - 11.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Cleaned, sanitized and organized the smoothie bar area.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Sales Associate
Kohls Department Store
Tukwila, WA
10.2020 - 06.2021
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Dental Assistant
PSSC Labs
Des Moines, WA
09.2019 - 06.2020
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Documented patient records with procedures performed and added notes taken to charts.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Established clean, sterile and welcoming environment for patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Education
High School Diploma -
Highline Highschool
Seattle, WA06-2020
Skills
- patience
- Organized
- Emergency response
- Flexible
- Problem solving
- Team player
- Bilingual (Spanish)
- Open-minded
- Time management
- Leadership
- Truthful
Affiliations
- Hiking
- Running
- Yoga
- Barre
- Arts & Craft
- Cooking
- Weight lifting
- Photography
- Video editing
Accomplishments
- Soccer captain
- WIAA soccer district
- Track & field captain
- WIAA track & field state
Timeline
Dog Sitter
Self Employed Services
11.2023 - Current
Barista Manager
Fitbar cafe
02.2021 - 11.2024
Sales Associate
Kohls Department Store
10.2020 - 06.2021
Dental Assistant
PSSC Labs
09.2019 - 06.2020
High School Diploma -
Highline Highschool