Summary
Overview
Work History
Education
Skills
Timeline

Gabriela Grajeda

Azusa,CA

Summary

Enthusiastic Shift Lead offering excellent project management, multitasking and communication skills to coordinate multiple, concurrent projects with competing demands. Ability to make sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Customer Advocate II

Carvana
04.2022 - Current
  • Assigned tasks, reviewed performance and devised improvement plans or corrections.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Customer Advocate I

Carvana
05.2021 - 04.2022
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Accessed multiple databases to investigate customer questions and concerns.

Shift Lead

Disney Store
10.2015 - 04.2021
  • Monitored sales team performance and provided constructive feedback
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Communicated regularly with assistant and general managers for daily support and strategic planning for day to day operations.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Fair Consultant

Scholastic Book Fairs
04.2015 - 05.2016
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Communicated accurate information about customer programs and products, providing exceptional customer service and driving retention
  • Completed setup, breakdown and product preparation for promotional displays and demonstrations

Shift Lead

Disney Store
06.2010 - 05.2015
  • Handled product zoning, organization and stocking with extreme detail and customer awareness.
  • Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
  • Solicited feedback from guests to asses event success and uncover opportunities for improvement
  • Provided expert guidance in operational organization, process execution and floor efficiency.

Education

High School Diploma -

Gladstone High School, Azusa, CA
2010

Skills

  • Microsoft applications proficiency
  • Organization skills
  • Project Planning

Communication skills

  • Customer service
  • Detail-Oriented
  • Scheduling
  • Inventory Control

Timeline

Customer Advocate II - Carvana
04.2022 - Current
Customer Advocate I - Carvana
05.2021 - 04.2022
Shift Lead - Disney Store
10.2015 - 04.2021
Fair Consultant - Scholastic Book Fairs
04.2015 - 05.2016
Shift Lead - Disney Store
06.2010 - 05.2015
Gladstone High School - High School Diploma,

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Gabriela Grajeda