Gabriela Gresham
Conroe,TX
Summary
Restaurant management professional, skilled in streamlining operations and elevating dining experiences. A dynamic leader known for driving team collaboration and fostering a results-driven environment. Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, serving, bartending, management and overall operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Guadalaharry's Bar and Grill
04.2024 - Current
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
SERVER
Mo's Irish Pub
04.2023 - 02.2024
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assisted with training of new staff members
- Displayed enthusiasm and knowledge about restaurant's menu and products
SERVER/BARTENDER
Walkons Sports Bar
03.2019 - 12.2022
- Check identification of customers to verify age requirements for purchase of alcohol
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Psychology
Sam Houston State University
Huntsville, TXAssociate in Arts (A.A.) - Psychology
Lonestar
01.2023
Skills
- Adaptable
- Attention to Detail
- Efficient Leader
- Strong Work Ethic
- Suggestive Selling
- Team management
Certification
- TABC
- Food Handlers
Timeline
Restaurant Manager
Guadalaharry's Bar and Grill
04.2024 - Current
SERVER
Mo's Irish Pub
04.2023 - 02.2024
SERVER/BARTENDER
Walkons Sports Bar
03.2019 - 12.2022
Psychology
Sam Houston State University
Associate in Arts (A.A.) - Psychology
Lonestar
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