GABRIELA GULLINO
East Patchogue,New York
Summary
Motivated Supervisor and Medical Assistant with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. With more than 20 years experience in patient care.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
30
30
years of professional experience
Work History
Supervisor
Mount Sinai Doctors Astoria
01.2019 - Current
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels. Part of Value Analysis Group.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally. Q-Reviews and Press Ganey
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices. QSAG
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation. Working closely with Nurse Manager.
- Lead by example in providing compassionate patient care, setting high standard for team.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services. Mychart transition from providers to nursing staff.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Annual Performances.
- Assist in facilitating sessional providers and point of care space.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assist with Network Clinics. Florida, Longbeach, Wantagh, Staten Island, and Forest Hills.
Medical Assistant
Mount Sinai Doctors Astoria
01.2017 - 01.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Surgical coordinator booking and obtaining authorizations for surgeries.
Medical Assistant
Group Health
07.2001 - 12.2016
- Vital signs, such as blood pressure, pulse, weight, height, and temperature.
- Maintained accurate records of patient care.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Train new staff.
- Assisted providers with non-invasive procedures. Vasectomies, circumcisions, mole removals, and cyst removals.
- Change simple dressings.
- Suture removals, ear washes, nebulizer treatments.
- Call management take incoming and make out going patient calls.
Medical Assistant
Kaiser Permanente
01.1995 - 06.2001
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Assisted doctors in the OBGYN department with non-invasive procedures, colposcopies, endometrial biopsy, OB care.
- Assisted doctors in the Emergency Room department with lacerations and wound care.
- Assisted doctors in the Minor Injury department with casting/splinting, and cast removals.
Education
Medical Assistant Certificate
Apollo College
Portland, Or09-1994
Skills
- Fluent in Spanish
- Patient-focused care
- CPR/First Aid certified
- Staff management
- Goal oriented
- Adaptable in changing environments
- Quick Problem Solver
- Efficient and reliable team player
- Team building
- Processes and procedures
Languages
Spanish
Professional Working
Timeline
Supervisor
Mount Sinai Doctors Astoria
01.2019 - Current
Medical Assistant
Mount Sinai Doctors Astoria
01.2017 - 01.2019
Medical Assistant
Group Health
07.2001 - 12.2016
Medical Assistant
Kaiser Permanente
01.1995 - 06.2001
Medical Assistant Certificate
Apollo College
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