Gabriela Gutierrez-Urbina
Everett,WA
Summary
Proven track record in enhancing customer satisfaction and safety, showcasing exceptional organizational skills and customer engagement. Expert in CPR/First Aid, bilingual in English and Spanish, adept at fostering inclusivity and teamwork. Achieved significant improvements in facility operations and student performance through innovative problem-solving and motivational support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Center Attendant
University of Washington
Bothell, WA
06.2023 - Current
- Delivered exceptional customer service by engaging with customers both in person and over the phone, addressing inquiries, and providing information to enhance their experience and satisfaction at the fitness center.
- Ensured a safe and well-regulated environment by enforcing safety protocols, providing first aid assistance, and advising customers on proper attire and facility rules.
- Maintained efficient facility operations by managing inventory, organizing equipment, tracking member check-ins, and ensuring that daily tasks were completed accurately.
Crew Member
Coldstone Creamy
Mill Creek, WA
05.2022 - 09.2023
- Accommodated dietary needs while maintaining high standards for food quality.
- Maintained high-quality customer service standards for an engaging dining environment.
- Processed orders and payments accurately to maintain efficient restaurant operations.
- Sustained productivity by consistently following established safety standards.
Volunteer
Boys and Girls Club
Everett, WA
11.2019 - 03.2021
- Conducted interactive lessons with diverse methodologies, technological tools, and strategic questioning to increase student involvement.
- Designed study strategies to enhance student performance and success.
- Encouraged learners through motivational support while maintaining a positive learning environment.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA06-2022
Bachelor of Arts - Psychology
University of Washington
Bothell, WASkills
- Adaptability and problem-solving
- Administrative and organizational skills
- Client engagement and interactive communication
- CPR/First Aid Certified
- Customer service and relationship building
- Inclusivity awareness
- Reliability and punctuality
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Bloodborne Pathogens
- CPR/First Aid
Timeline
Fitness Center Attendant
University of Washington
06.2023 - Current
Crew Member
Coldstone Creamy
05.2022 - 09.2023
Volunteer
Boys and Girls Club
11.2019 - 03.2021
High School Diploma -
Kamiak High School
Bachelor of Arts - Psychology
University of Washington
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