Gabriela Guzman (Ruiz)
Lexington,SC
Summary
Passionate Human Resource Specialist 2 + years experience in employee relations, HRIS System, background checks, presentations for multi-state and multi-sites, Self -motivated team player, determined to complete independent task on a day to day biases. Proven abilities in critical thinking; problem resolution, as well as developing training path on current company needs. Skilled in onboarding, and training. Results-driven HR professional with a proven record of success in streamlining processes and systems, developing recruiting strategies, and managing employee relations. Skilled communicator with the ability to create an inclusive and positive work culture. Expert in identifying and resolving complex HR issues. Can be relied upon to become a positive team member to help the company achieve its goals!
Overview
11
11
years of professional experience
Work History
Human Resource Specialist
Applegreen GFS LLC
2023.09 - Current
- Successfully trained new colleagues onboarding procedures, background process hiring for multi-state multi-sites
- Developed excel sheets to assist in multisite onboarding and recruitment needs
- Manually updated requisitions in HRIS System to keep applicants
- Assisted in Rehire- onboarding -background process
- Assisted in promotion/demotions/ termination in HRIS System
- Supervised recruiting / new hire email for all locations, processed overflow of new hire request to complete in timely manner
- Completed / Ran Weekly Reports – Headcount, New Hires, Terminations, I9 Reports
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Streamlined recruitment processes, expediting the hiring of qualified candidates
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments
- Assisted with writing job postings and job descriptions for boards
- Advocated for staff members, helping to identify and resolve conflicts
Human Resource Recruiting & Onboarding Coordinator
Applegreen GFS LLC
2022.08 - 2023.09
- Successfully developed onboarding processes
- Onboarded new hires for multi-state / multi-site locations NE, FL, SC, MidWest
- Communicated via Teams, Email Phone to all associates – hiring managers – new hires – district operations manager.
- Reviewed human resources paperwork for accuracy and completeness
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires
- Provided guidance to HR team members regarding best practices in onboarding coordination, leading to greater consistency across all departments
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages
Human Resource Administrator
McEntire Produce
2021.02 - 2022.05
- Maintaining internal records, which may include preparing, issuing and filing company documentation (new hire enrollment, sick leave, bereavement
- Communicating with recruiters and other external parties
- Updating company policies and ensuring legal compliance
- First point of contact for all personnel queries
- Setting up interviews and corresponding with prospective employees in a timely manner
- Reviewed employment applications and job orders to match applicants with job requirements
- Obtained information on work history, training, education and job skills
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Hired employees and process hiring-related paperwork
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Scheduled and conducted new employee orientations.
Office Administrator
Alpha Tree Solutions
2020.07 - 2021.02
- Prepared spreadsheets, documents and data analysis reports for presentations and supervisor review
- Tracked company inventories to prevent shortages and minimize equipment losses
- Developed employee teams and delegated office tasks to increase office productivity and success
- Ordered, stored and repaired office equipment and technology for company use
- Answered phone calls and emails from clients to address questions, complaints and needs
- Performed invoicing and budget tracking tasks to monitor financial progress
- (Intuit Bookkeeping – Payroll)
Sales Representative
Charter Communication (Spectrum)
2018.05 - 2019.07
- Establish and build rapport with live interactions with spectrum clients by sharing product knowledge, and proficient customer services skills
- Achieved Monthly Sales Goals, by suggestive selling
- Data Entry, Email Correspondence, Live Chat, Outbound Calls
Waitress
La Fiesta Mexican Restaurant
2013.05 - 2018.07
- Provided efficient and courteous service to customers
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Delivered service excellence through all points of contact
- Counted cash drawers at beginning of shifts to verify correct amounts
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Partnered with hostess and other FOH staff, facilitating seamless dining service during peak periods.
Education
High School Diploma -
Brookland Cayce High School
Cayce, SC06.2013
Skills
- HR Support
- Policy and Procedure Development
- Customer Service Oriented
- Poised under pressure
- Excellent Verbal and Written Communication
- Interpretation & Translation Skills
- Training Development
- Organizational Development
- Presentation Preparation
- Time Management
- MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets, onboarding tracking, recruitment tracking.
- Conflict Resolution - Responsible for handling multi-site accounts inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Fluent Languages
- English
- Spanish
Hobbies and Interests
- Reading
- Church Event Volunteer
- Family & Friends
- Craft beer
- Travel
- Cooking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resource Specialist
Applegreen GFS LLC
2023.09 - Current
Human Resource Recruiting & Onboarding Coordinator
Applegreen GFS LLC
2022.08 - 2023.09
Human Resource Administrator
McEntire Produce
2021.02 - 2022.05
Office Administrator
Alpha Tree Solutions
2020.07 - 2021.02
Sales Representative
Charter Communication (Spectrum)
2018.05 - 2019.07
Waitress
La Fiesta Mexican Restaurant
2013.05 - 2018.07
High School Diploma -
Brookland Cayce High School
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