Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Gabriela Hairston Urbina

Washington

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Cadillac ranch
Oxon Hill
07.2022 - Current
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Cleansed glasses with sanitizing solution after each use.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Stocked ice bins and coolers as needed throughout shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Performed opening and closing duties including restocking supplies.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Poured wine, beer, and cocktails for patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Checked identification of guests to verify age requirements for alcohol purchase.

Waitress

Cadillac Ranch
Oxon Hill
11.2016 - Current
  • Prepared drinks according to standard recipes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Cook

Mamma lucia iverson mall
Temple Hills
08.2015 - 11.2016
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Monitored stock levels of food items and ordered more when necessary.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Organized storage areas for efficient usage of space.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Grilled and deep fried various foods from meats to potatoes.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Managed portion control using correct utensils during preparation and plating.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Made meals in accordance with company standards and requirements.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Cashier

Mamma lucia iverson mall
Temple Hills
08.2015 - 11.2016
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.

Education

Bachelor of Science - Psychology

Trinity Washington University
Washington, DC
05-2025

High School Diploma -

Potomac High School
Oxon Hill
05-2017

Skills

  • Psychological assessment
  • Data analysis
  • Research methods
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Suggestive selling
  • Time management
  • Courteous
  • Fluency in [Spanish]
  • Hospitality service expertise
  • Customer service expertise
  • Marketing and sales experience
  • Hospitality and accommodation
  • Patience and tolerance
  • Outgoing personality
  • Team player attitude

Affiliations

  • Woking out
  • reading

Languages

Spanish
Native/ Bilingual
English
Full Professional

Accomplishments

  • Best book memoir board

Certification

  • Certificate of Research of excellence

References

References available upon request.

Timeline

Bartender

Cadillac ranch
07.2022 - Current

Waitress

Cadillac Ranch
11.2016 - Current

Cook

Mamma lucia iverson mall
08.2015 - 11.2016

Cashier

Mamma lucia iverson mall
08.2015 - 11.2016

Bachelor of Science - Psychology

Trinity Washington University

High School Diploma -

Potomac High School

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