Gabriela Hanson
Specialist
Scottsdale,AZ
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
Work History
Specialist
Arizona State University
04.2022 - Current
- Accomplished Specialist at Student Accessibility and Inclusive Learning Services for Arizona State University, adept in project management and customer service, showcasing exceptional organizational skills and a proven track record in enhancing testing processes and student worker productivity.
- Communicate and gather testing information for all students needing testing accommodations on the Downtown ASU campus, across all majors (~400-500 students).
- Successfully hiring and streamlining training for new student leaders.
- Demonstrate strong leadership and adaptability, significantly improving resource allocation and operational efficiency.
- Developed training materials to enhance staff training, proficiency, and productivity.
- Facilitated workshops for professional development of junior staff members.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Investigate program-related challenges, determine underlying causes, assess their impact, and propose corrective actions to optimize outcomes.
- Streamline the processing of Disability Access and Resource Transportation (DART) applicants, including communication and creating individualized schedules for each student applicant, ensuring alignment with the master schedule and accommodating their specific needs.
Student Leader
Arizona State University
08.2021 - 04.2022
- Established a welcoming atmosphere in the SAILS office by greeting all visitors warmly, fostering a positive environment conducive to productivity and collaboration.
- Efficiently managed incoming phone calls, promptly addressing inquiries, and directing calls to the appropriate personnel, resulting in streamlined communication flow.
- Organizing exam information, and proper administration of proctored exams.
- Improved time management skills by balancing academic responsibilities with extracurricular commitments as a Student Leader.
- Facilitated communication between students and administration, addressing concerns and providing feedback.
- Encouraged active participation from fellow students in campus events, promoting a sense of unity among diverse groups.
- Mentored new Student Leaders, offering guidance and support throughout their tenure.
Receptionist
Corona Animal Hospital
11.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Arts - History
Arizona State University
Associate degrees - History, Anthropology
Norco Community College
Skills
- Client support
- Management
- PowerPoint
- MS Office
- MS Suite
- Customer relations
- Effective group collaboration
- Workflow improvement
- Teamwork and collaboration
Timeline
Specialist
Arizona State University
04.2022 - Current
Student Leader
Arizona State University
08.2021 - 04.2022
Receptionist
Corona Animal Hospital
11.2020 - 08.2021
Associate degrees - History, Anthropology
Norco Community College
Bachelor of Arts - History
Arizona State University
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