Microsoft Word
Gabriela Heredia
Eastvale ,CA
Summary
Im a hard working individual, who loves to work independent as well with others. Im highly motivated, discipline and enjoy completing tasks to the best of my ability. I manage my time very well and are all about details. Lastly, I have strong communication skills and always carry myself with the utmost professionalism. Im eagerer to learn, can multi-task, are dependable and maintain myself calm in stressful cirucmstances.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Administrator
Heredia Trucking LLC
Ontario, CA
08.2011 - Current
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Aided colleagues, managers and customers through regular communication and assistance.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Targeted new customers to grow geographic reach and increase revenue.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Receptionist
Legal Prep Masters
Ontario, CA
07.2017 - 11.2018
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Troubleshot copy machines and printers and scheduled service as needed.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Sales Associate
Dressbarn
Eastvale, CA
06.2016 - 02.2017
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Such as, black friday, christmas and New Years.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Recommended accessories and complementary purchases to boost revenue.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Library Student Worker
Norco College
Norco, CA
08.2012 - 05.2014
- Carried out [Number] photocopy and photoduplication requests per day.
- Used Dewey Decimal System to accurately shelve library collections.
- Collected overdue book fees using library system to document payment and update student accounts.
- Answered telephone calls to provide information and directed questions to librarian.
- Assisted students with library's online resources
- Spoke on behalf of library at accreditation meetings for Norco College.
- Performed routine library services such as checking out books, periodicals and other materials.
- Prepared and issued membership cards.
- Reorganized shelving sections resulting in optimal space usage.
- Assisted students with troubleshooting common computer problems.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using library computer system.
- Answered general questions in person, by phone and over email.
- Maintained and updated records of current collection.
- Organized special projects and programs that serviced community needs and improved library's public image.
Internship Coordinator
Bear Tires
Fontana, 92316
09.2012 - 02.2013
- Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.
- Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
- Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Assisted with marketing, advertising, PR and student and faculty outreach efforts to drive [Type] education program growth.
- Developed and maintained positive relationships with support entities and representatives to secure educational grants.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
Education
High School Diploma -
La Sierra High School
Riverside 08.2008 - 06.2011
Associate of Arts - Communication Studies
Norco College
Norco 09.2011 - 06.2021
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Cal State Fullerton
Fullerton 02.2022 - Current
Skills
Office administration
Operations oversight
Documentation and reporting
Financial leadership
Performance improvement
Bookkeeping
Budgeting
Administrative support
Strategic planning
Business administration
Office management
Staff Management
Expense reporting
Project Management
Scheduling
Sorting and labeling
Organization and Time Management
Technical Support
Mail handling
Software
Powerpoint
Excel
Interests
Fitness
Horseback Riding
Additional Information
Typing speed is 65 words per minute.
Timeline
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Cal State Fullerton
02.2022 - Current
Receptionist
Legal Prep Masters
07.2017 - 11.2018
Sales Associate
Dressbarn
06.2016 - 02.2017
Internship Coordinator
Bear Tires
09.2012 - 02.2013
Library Student Worker
Norco College
08.2012 - 05.2014
Associate of Arts - Communication Studies
Norco College
09.2011 - 06.2021
Administrator
Heredia Trucking LLC
08.2011 - Current
High School Diploma -
La Sierra High School
08.2008 - 06.2011