Summary
Overview
Work History
Education
Skills
Software
Interests
Additional Information
Timeline
Generic

Gabriela Heredia

Eastvale ,CA

Summary

Im a hard working individual, who loves to work independent as well with others. Im highly motivated, discipline and enjoy completing tasks to the best of my ability. I manage my time very well and are all about details. Lastly, I have strong communication skills and always carry myself with the utmost professionalism. Im eagerer to learn, can multi-task, are dependable and maintain myself calm in stressful cirucmstances.

Overview

15
15
years of professional experience
13
13
years of post-secondary education
2
2
Languages

Work History

Administrator

Heredia Trucking LLC
Ontario, CA
08.2011 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Collected, validated and distributed information to employees.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Generated reports to suggest corrective actions and process improvements.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.

Receptionist

Legal Prep Masters
Ontario, CA
07.2017 - 11.2018
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Provided callers with address, directions, company website and related information.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Coordinated catering and set up conference rooms for corporate and client meetings.

Sales Associate

Dressbarn
Eastvale, CA
06.2016 - 02.2017
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Such as, black friday, christmas and New Years.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Processed product returns and assisted customers with other selections.
  • Recommended accessories and complementary purchases to boost revenue.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Library Student Worker

Norco College
Norco, CA
08.2012 - 05.2014
  • Carried out [Number] photocopy and photoduplication requests per day.
  • Used Dewey Decimal System to accurately shelve library collections.
  • Collected overdue book fees using library system to document payment and update student accounts.
  • Answered telephone calls to provide information and directed questions to librarian.
  • Assisted students with library's online resources
  • Spoke on behalf of library at accreditation meetings for Norco College.
  • Performed routine library services such as checking out books, periodicals and other materials.
  • Prepared and issued membership cards.
  • Reorganized shelving sections resulting in optimal space usage.
  • Assisted students with troubleshooting common computer problems.
  • Assisted library staff with clerical duties to help lighten workload.
  • Checked out and checked in items using library computer system.
  • Answered general questions in person, by phone and over email.
  • Maintained and updated records of current collection.
  • Organized special projects and programs that serviced community needs and improved library's public image.

Internship Coordinator

Bear Tires
Fontana, 92316
09.2012 - 02.2013
  • Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.
  • Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Assisted with marketing, advertising, PR and student and faculty outreach efforts to drive [Type] education program growth.
  • Developed and maintained positive relationships with support entities and representatives to secure educational grants.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.

Education

High School Diploma -

La Sierra High School
Riverside
08.2008 - 06.2011

Associate of Arts - Communication Studies

Norco College
Norco
09.2011 - 06.2021

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Cal State Fullerton
Fullerton
02.2022 - Current

Skills

    Office administration

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Software

Microsoft Word

Powerpoint

Excel

Interests

Fitness

Horseback Riding

Additional Information

Typing speed is 65 words per minute.

Timeline

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Cal State Fullerton
02.2022 - Current

Receptionist

Legal Prep Masters
07.2017 - 11.2018

Sales Associate

Dressbarn
06.2016 - 02.2017

Internship Coordinator

Bear Tires
09.2012 - 02.2013

Library Student Worker

Norco College
08.2012 - 05.2014

Associate of Arts - Communication Studies

Norco College
09.2011 - 06.2021

Administrator

Heredia Trucking LLC
08.2011 - Current

High School Diploma -

La Sierra High School
08.2008 - 06.2011

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Gabriela Heredia