Gabriela Hernandez
Katy,Texas
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Don Mcgill Toyota
Houston, Texas
09.2024 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Entered data into company software system
- Opened and closed main office in alignment with established security procedures
- Handled incoming and outgoing mail with timely attention
Hostess
Houston Raquet Club
Houston, Texas
08.2023 - 08.2024
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Communicated clearly with servers regarding guest needs or requests
- Conversed with members and guests in outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Helped bus tables and ran food to patrons during high-volume periods
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Trained new hostesses on proper procedures for seating guests
- Responded quickly to complaints from guests and took appropriate action to resolve them
Education
Certification in Medical Assistant Candidate -
Pima medical Institute
HOUSTON, TX05.2025
High School Diploma -
Morton Ramch High School
Katy, Tx05.2023
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Office organization
- Cash handling
- Front office management
- Data entry
- Sensitive information handling
- Calendar management
- Work prioritization
- Patient scheduling
- Office Software Utilization
Certification
Certification in Medical Assistant Candidate
BLS/CPR Certified
References
References available upon request.
Timeline
Front Desk Receptionist
Don Mcgill Toyota
09.2024 - Current
Hostess
Houston Raquet Club
08.2023 - 08.2024
Certification in Medical Assistant Candidate -
Pima medical Institute
High School Diploma -
Morton Ramch High School
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