Gabriela Hernandez
Staten Island,New York
Summary
Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
2
2
years of professional experience
Work History
Bartender
Sofia's Taqueria
Staten Island, NY
05.2023 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained organizational policies and procedures.
- Assisted in resolving customer complaints promptly and professionally.
Organizer - Intern
La Colmena
Staten Island, New York
09.2023 - 11.2023
- Planned events and activities to drive community interest.
- Established meetings with team members and volunteers to coordinate and plan campaigns.
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Organized various activities, games, crafts and outings to keep children entertained.
CSP - Tax Season
H&R Block
Staten Island, NY
12.2022 - 04.2023
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Filed physical and electronic information of old and new customers
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Arts - Psychology
Wagner College
Staten Island, NY05.2024
Skills
- Data Entry and Maintenance
- Organizational Skills
- Team collaboration
- Reliability and punctuality
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Organizer - Intern
La Colmena
09.2023 - 11.2023
Bartender
Sofia's Taqueria
05.2023 - Current
CSP - Tax Season
H&R Block
12.2022 - 04.2023
Bachelor of Arts - Psychology
Wagner College
Similar Profiles
Narly Contreras BlancoNarly Contreras Blanco
Waiter's Assistant Busser at Sofia's RestaurantWaiter's Assistant Busser at Sofia's Restaurant
Sakshi DeviSakshi Devi
Order Taker at Sofia's RestaurantOrder Taker at Sofia's Restaurant
Sofia WillsSofia Wills
Salon Owner/Operator at Sofia's WellnessSalon Owner/Operator at Sofia's Wellness
Eric ReinsteinEric Reinstein
Central Station Supervisor at DGA Security SystemsCentral Station Supervisor at DGA Security Systems
Kaynin AndersonKaynin Anderson
Janitor at SYEPJanitor at SYEP