Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GABRIELA HERRERA

Florida City,FL

Summary

Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Prescriber Outreach

CVS Healthcare
04.2022 - Current
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Entered and processed patients' prescriptions into internal system.

Certified Pharmacy Technician

CVS Healthcare
04.2022 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Senior Pharmacy Technician

Walgreens
08.2013 - 09.2022
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.

Senior Certified Pharmacy Technician / Bedside

Walgreens/ Kendall Regional
07.2015 - 12.2016
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Reviewed medication orders.
  • Maintained relationships with physicians.

Health Guide

Walgreens
08.2013 - 06.2015
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.

Customer Service Supervisor

Kohl's
08.2011 - 09.2012
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Administrative Assistant to the President

Swim ‘n’ Sports
01.2007 - 10.2008
  • Organized and coordinated conferences and monthly meetings.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06.1997

Pharmacy Technician - undefined

Everest College
2013

Associate of Arts -

Miami Dade College
Miami, FL
12.2025

Skills

  • PTCB Certified
  • Miami Dade Health Department Licenses
  • Insurance Claim Processing Software
  • Medicare and Medicaid Processes
  • Bilingual
  • Exceptional patient care and interaction
  • Team Collaboration
  • Labeling Prescriptions
  • Ordering and Stocking Medications
  • Updating Medication Histories
  • Manual and Automated Medication Dispensing
  • Problem-Solving Skills
  • Point-of-Sale (POS) Software

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed Department-of Health

Languages

Spanish
Full Professional

Timeline

Certified Pharmacy Technician

CVS Healthcare
04.2022 - 05.2023

Prescriber Outreach

CVS Healthcare
04.2022 - Current

Senior Certified Pharmacy Technician / Bedside

Walgreens/ Kendall Regional
07.2015 - 12.2016

Health Guide

Walgreens
08.2013 - 06.2015

Senior Pharmacy Technician

Walgreens
08.2013 - 09.2022

Customer Service Supervisor

Kohl's
08.2011 - 09.2012

Administrative Assistant to the President

Swim ‘n’ Sports
01.2007 - 10.2008

High School Diploma -

Coral Gables Senior High School

Pharmacy Technician - undefined

Everest College

Associate of Arts -

Miami Dade College

Similar Profiles

CREATE PROFILE
GABRIELA HERRERA