Gabriela Herrera
Pflugerville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Also, a polite and attentive Medical Administrative Clerk offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
3
3
years of professional experience
Work History
Medical Administrative Clerk
Communitycare
Austin, TX
07.2023 - Current
- Scheduled appointments for patients via phone and in person.
- Answered phones and transferred calls to appropriate personnel.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Facilitated communication between staff members, patients, families, referral sources, managed care entities.
- Verified accuracy of all data entered into the system prior to submission.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted with filing and organizing of patient records in accordance with HIPAA regulations.
- Scheduled patient appointments according to provider availability.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Resolved discrepancies between charges billed and those paid by insurance companies.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Maintained accurate logs for tracking patient visits and billing information.
- Entered new patient information into the computer system accurately and timely.
- Ordered and maintained supply inventory for medical office.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled and confirmed patient appointments and consultations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
Assistant Store Manager
Lids Hat World
08.2022 - 05.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
Macdonals
09.2020 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Practiced safe work habits and encouraged staff to do same.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Observed staff confirm safety and quality standards.
- Communicated with customers to answer questions or concerns.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Greeted guests in with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Worked closely with coworkers to strategically plan for company growth.
- Completed table resets by wiping down surfaces and refilling condiments.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
Hutto High School
Hutto, TX05.2022
Skills
- Google Docs
- Staff Management
- Balancing Daily Deposits
- Employee Performance Evaluations
- Retail Store Management
- Inventory Accuracy
- Suggestive Selling
- Store Layouts
- Company Safety Policies
- Workflow Schedules
- Proper Staffing
- Training Initiatives
- Stockroom Management
- Constructive Feedback
- Professional Development
- Cash Register Balancing
- Maintaining Clean Work Areas
- Safe Handling Procedures
- Content Workflow
- Business Transactions
- Office Cleaning
- Price Structuring
- Sales Promotion
- Staff Assignments
- Goal Attainment
- Customer Relationship Management
- Train Employees
- Customer Service
- Sales and Marketing
- Greet Guests
- Database Entry
- Bookkeeping
- Relationship Building
- Handling Payments
- Customer Satisfaction
- Schedule and Calendar Management
- Scanning and Copying
- Mail Sorting
- Mail Handling
- Verbal and Writing Communication
- Peer Relationships
- Supply Tracking
- Telephone Etiquette
- Research
- Epic
- Proficiency in Microsoft Office
Languages
Spanish
Native/ Bilingual
Timeline
Medical Administrative Clerk
Communitycare
07.2023 - Current
Assistant Store Manager
Lids Hat World
08.2022 - 05.2023
Assistant Manager
Macdonals
09.2020 - 08.2022
High School Diploma -
Hutto High School
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