Gabriela Hidalgo
East Windsor,NJ
Summary
Developed strong communication skills from extensive work experience in different areas and industries. Acquired to work independently or collaboratively within a team environment.
Accomplished valuable professional skills such as facilities engineering, cost/schedule management, billing, payroll and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Scheduler Supervisor - Billing and Payroll
Aveanna Healthcare
06.2024 - Current
- Responsible of supervising schedule coordinators and assure that company is meeting patient needs while minimizing number on unstaffed shifts.
- Carefully monitor and review schedules to avoid unnecessary overtime.
- Develop and implement strategies to retain highly value caregivers.
- Review and validate employee work schedules and shifts to ensure accuracy in time and attendance records.
- Maintain strict oversight of payroll expenses to ensure alignment with budgetary constraints and overall financial objectives.
- Efficiently manage end-to-end payroll processing, ensuring accurate, and timely disbursement of compensation and incentive payments.
- Address and resolve payroll-related inquires from employees.
- Collaborate with Recruiting Team to address staffing challenges solutions.
- Ensure compliance with labor laws, regulations and organizational polices related to scheduling and staffing.
- Answered and managedincoming and outgoing calls regarding current or new client requirements.
Assistant Manager/Production Analyst
FDR Services
10.2022 - 05.2024
- To enable the Office Manager and General Manager to operate at the highest level of efficiency by assisting in all office functions.
- Properly invoice all FDR customers
- Prepare all plant reports weekly and monthly for General Manager meetings
- Relay all correspondence and all other customer requirements to the General Manager
- Responsible for ensuring that hiring process runs properly and all the plant employees are trained in all aspects
- Do the daily reconciliation for all the customers accounts
- Report the daily plant productivity to all the plant executives
HR Operations Specialist
Insta Online English
03.2020 - 12.2021
- Managing all HR transactions, collaborating with other HR team members, and organizing and scheduling potential applicants for hire
- Handle employee queries regarding HR procedure, policy, and benefit programs
- Assigning new enrolls to the teachers based on their availability
Commercial and Logistics Planning Analyst
Agoztech
02.2018 - 03.2020
- Creation and analysis of the commercial plan for the company
- Proposal, and development of strategic commercial KPIs
- Campaign analysis for the strategic planning
- Inventory management
- Continuous and specific report creations for decision-making in the company
Capacity Planning Analyst
LATAM Airlines
02.2010 - 02.2016
- Keep track and ensure quality standards in airport service
- Forecast resources, and operational requirements
- Schedule shifts for workers in all the 5 national airports
- Schedule training plans for airport workers nationwide
- Follow up a panel of KPIs focused on quality of life for airport workers
- Continuous improvement projects in airport service
Education
Advance Academic English - English Training Program
University of Central Florida
Orlando, FL02.2020
Bachelor of Science -
Escuela Superior Politecnica Del Litoral
Ecuador01.2008
Skills
- Teamwork
- Critical thinking
- Problem solving
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Customer Service
- Communication Skills
- Computer Skills
- Microsoft Office (Word-Excel-PowerPoint)
- Client-specific scheduling
- GLS
- Workday
- ICIMS
- Payroll processing
- Attention to detail
- CRM software
- Celltrak
Conferencescourses
Certificated of Intern Auditor ISO 9001:2008, 01/01/08
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduler Supervisor - Billing and Payroll
Aveanna Healthcare
06.2024 - Current
Assistant Manager/Production Analyst
FDR Services
10.2022 - 05.2024
HR Operations Specialist
Insta Online English
03.2020 - 12.2021
Commercial and Logistics Planning Analyst
Agoztech
02.2018 - 03.2020
Capacity Planning Analyst
LATAM Airlines
02.2010 - 02.2016
Advance Academic English - English Training Program
University of Central Florida
Bachelor of Science -
Escuela Superior Politecnica Del Litoral
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