Gabriela Ibarra-Saldaña

Responsibilities include but not limited to providing front line assistance to employees regarding medical, dental , vision , retirement and life insurance benefits. Assist with enrolling employees in benefits during open enrollment and qualifying life events in Workday HRIS system. Efficiently manage internal systems as well as Workday HRIS system and outside vendor portals to assist employees. Currently sole leave administrator for our largest company under the corporation. Managing high volume of FMLA and ADA leaves as well as internal company leave and coordinating with state paid family leave programs in CA, WA, OR & CO.

Full remote-Bilingual telephonic outreach care specialist providing initial screening of member’s needs and assisting with complex issues through care coordination of Medicaid health insurance benefits. Working with internal departments, providers, and outside agencies. Managing high volume of calls, emails and internal Microsoft Teams meetings and team chats. Working multiple computer systems and Microsoft Office programs. Completing appropriate case documentation while maintaining HIPAA and state law compliance. Identifying need for proper escalation of cases to appropriate level of assistance. Contribute to multiple projects to assist company with cost of care initiatives. Assisted in pilot and growth of local housing stability program, managing additional case load for specific program. High stress environment with continuous follow up on cases to work toward company goal.