Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Gabriela Jerez

Davenport,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Sales Manager

Walgreens
Davenport, FL
05.2021 - 09.2023
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Prospected for new business using databases and other strategies to generate sales.
  • Coached, developed and motivated team to achieve revenue goals.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Supported sales team members to drive growth and development.

Sales and Marketing Manager

Royal Prestige
Kissimmee, FL
09.2020 - 05.2023
  • Tasked with proactively reaching out to current and potential clients who had not previously shown interest in products to present information on new arrivals.
  • Face to Face sales presenting and promoting products or services directly to potential clients.
  • Maintained relationships with existing clients by ensuring their needs are met on time.
  • Worked through pandemic via zoom and telecommunication
  • Performed data analysis using software tools like Excel or Tableau for better understanding of customer behavior patterns.
  • Managed a team of sales representatives by providing guidance, training, and support when needed.

Bilingual Customer Service Representative

TurboTax
Kissimmee, FL
01.2021 - 12.2021
  • Demonstrated proficiency in managing a high volume of calls, exceeding 1000 calls, with a focus on providing prompt and effective customer support, resulting in improved customer satisfaction ratings.
  • Maintained clear and professional communication with customers, ensuring a positive service experience, while also contributing to a collaborative team environment by sharing best practices and assisting colleagues when necessary.
  • Utilized in-depth product knowledge and problem-solving skills to efficiently resolve customer inquiries, technical issues, and concerns, consistently meeting or exceeding call resolution targets.

Skills

  • Performance Management
  • Account Management
  • Excellent Communication Skills
  • Marketing
  • Time Management
  • Strategic Planning
  • Sales Techniques
  • Team Leadership
  • Schedule Preparation
  • Brand Management
  • Budget Control
  • Negotiation
  • Verbal and Written Communication
  • Multi-Task Management
  • Technical Support
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Social Media Management
  • Content Creation
  • Photo and Video Editing
  • Community Engagement
  • Facebook, Instagram, LinkedIn
  • Twitter, TikTok, Pinterest
  • Appointment Scheduling
  • Insurance Verification
  • Customer Service
  • Office Administration
  • Patient Intake
  • Drug Inventory Control
  • Prescription Filling
  • Insurance Billing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Manager

Walgreens
05.2021 - 09.2023

Bilingual Customer Service Representative

TurboTax
01.2021 - 12.2021

Sales and Marketing Manager

Royal Prestige
09.2020 - 05.2023

Similar Profiles

CREATE PROFILE
Gabriela Jerez