Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabriela Jiao

Los Angeles,CA

Summary

Experienced supervisor at Red Ribbon Bakeshop, known for delivering excellent customer service and leading teams with a hands-on, supportive approach. I’ve trained new staff, handled shift responsibilities, and helped keep daily operations running smoothly, especially during busy hours. With strong skills in conflict resolution, cash handling, and maintaining store presentation, I’m confident in fast-paced, high-volume environments. I’m now looking for a new opportunity where I can continue growing, take on fresh challenges, and contribute my leadership experience, work ethic, and customer-first mindset to a team that values service and teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Red Ribbon Bakeshop
Oxnard, CA
04.2022 - 01.2025
  • Provide excellent customer service by assisting with purchases, answering questions, and resolving issues to ensure a positive experience
  • Greeted customers with a warm, friendly attitude and assisted them with ordering cakes, pastries, and other baked goods
  • Provided product recommendations and answered questions about ingredients, allergens, and custom orders
  • Ensured product displays were clean, fully stocked, and visually appealing
  • Communicate closely with management and team members to ensure a smooth shift and consistent performance
  • Support daily operations including stocking, organizing displays, and maintaining cleanliness in the workspace
  • Trained new team members on customer service, product knowledge, and daily operations
  • Delegated tasks during shifts and ensured team members stayed on track to meet service standards

Cashier

Asahi Market
Oxnard, CA
06.2023 - 05.2024
  • Greeted customers warmly and provided fast, friendly checkout service
  • Scanned, bagged, and processed items accurately using a point-of-sale (POS) system
  • Handled cash, credit, debit, and other forms of payment, giving correct change and receipts
  • Maintained a clean and organized checkout area throughout the shift
  • Assisted customers with questions, price checks, and locating items in the store
  • Monitored for pricing errors or scanned discounts, applying promotions correctly
  • Balanced the cash drawer at the beginning and end of shifts
  • Followed store policies on returns, exchanges, and handling of coupons
  • Alerted management of any issues, such as equipment malfunctions or customer concerns
  • Helped with restocking shelves and front-facing products during slower periods
  • Worked efficiently during busy hours while keeping a positive attitude

Education

Associate of Science - Respiratory Therapy

American Career College
CA
09-2026

Associate of Science -

Oxnard College
Oxnard, CA
05-2024

High School Diploma -

Pacifica High School
Oxnard
06-2020

Skills

  • Strong verbal communication
  • Friendly and professional customer interaction
  • Handling complaints and conflict resolution
  • Product knowledge and recommendations
  • Task delegation and shift coordination
  • Training and mentoring new employees
  • Motivating team members to meet goals
  • Time management and multitasking
  • Cash handling and POS system operation
  • Inventory management and restocking
  • Maintaining calm in high-volume settings
  • Maintaining cleanliness and store presentation
  • Ensuring accurate orders and transactions
  • Following company policies and safety standards

Certification

  • Food Safety Certificate

Timeline

Cashier

Asahi Market
06.2023 - 05.2024

Supervisor

Red Ribbon Bakeshop
04.2022 - 01.2025

Associate of Science - Respiratory Therapy

American Career College

Associate of Science -

Oxnard College

High School Diploma -

Pacifica High School

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Gabriela Jiao