Gabriela Jimenez
San Antonio,TX
Summary
Summary of Qualifications
Reporting & Data Analysis: Skilled in creating and analyzing operational reports, including forecasting, demand planning, and performance metrics. Used data insights to drive strategic decisions and improve efficiency. Proficient in Excel, Word, Google Docs, and Power BI. Team Leadership & Development: Led and developed a team of 55+ employees through targeted coaching, training, and recognition, boosting productivity, morale, and performance while minimizing turnover. Operational Sales Leadership: Sales-focused leader with proven experience monitoring ancillary metrics, identifying performance gaps, and implementing action plans to improve conversion and revenue while holding employees accountable in a high-volume environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Avis Budget Group
San Antonio, TX
10.2024 - Current
- Led the recruitment, onboarding, and training of new employees, providing ongoing mentorship and implementing career development plans to foster professional growth and boost employee retention.
- Enhanced customer satisfaction by introducing process improvements that reduced check-in and checkout times, resulting in higher customer retention and improved service ratings.
- Implemented effective operational strategies to streamline fleet management, improve vehicle turnaround times, and maintain optimal inventory levels, resulting in greater profitability and elevated customer experiences.
Grocery Lead
H-E-B
San Antonio, TX
04.2021 - 09.2023
- Served as the team leader, responsible for overseeing and maintaining the effectiveness of the team. Collaborated with unit directors, store leaders, and management to achieve collective goals and optimize productivity.
- Responsible for financial reporting, which entails monitoring, analyzing, and presenting financial data to provide insight for informed decision-making.
- Responsible for orchestrating event logistics and curating visual displays.
- Successfully generated $2,312,467 in sales during the holiday season in 2022 while overseeing the department, achieving this milestone with zero overtime hours which led us to grow 15% of our sales.
Cross Functional Lead
H-E-B
Laredo, TX
05.2017 - 04.2019
- Modeled key skills such as active listening, problem solving, and decision making to promote a healthy atmosphere within the workplace and team.
- Responsible for navigating and resolving challenges that arise in our multi-departmental work environment.
- Partnered with departments to establish a positive workflow that ensures respective department goals are being met.
- Successfully coordinated and reallocated 200 hours from various departments to support the cross-functional team, ensuring seamless operations and achieving a 20% increase in project efficiency without additional labor costs.
Education
Bachelor of Science - Management
Texas State University
San Marcos, TX08-2024
Skills
August 2023- December 2023
Central Texas SPCA, Leonard, TX Teamed up with a nonprofit organization and developed a campaign that raised $1,115 from over 36 donors in less than 1 month Dedicated four months to volunteer service, supporting through hands on community engagement and outreach efforts
May 2025 - June 2025
Pride Bigger Than Texas, San Antonio, TX Volunteered to support event operations by assisting vendors with setup, organization, and coordination while ensuring smooth execution, maintaining clear communication, and addressing any issue to keep the event running efficiently
Certification
- LinkedIn Learning
- Small Business Financial Management August 26,2023
- Accounting Foundations: Bookkeeping October 20, 2023
- Business Analysis Foundations: Business Process Modeling January 20, 2024
- Cloud Computing: Business Requirements and Digital Transformation February 7, 2024
- Excel 2019 Essential Training February 19, 2024
Timeline
Operations Manager
Avis Budget Group
10.2024 - Current
Grocery Lead
H-E-B
04.2021 - 09.2023
Cross Functional Lead
H-E-B
05.2017 - 04.2019
Bachelor of Science - Management
Texas State University