Gabriela Guadalupe Casas
Indianapolis,IN
Summary
As a result of my work experience, I look forward to being part of a new work environment team and be able to demonstrate my experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Dedicated customer service representative with a proven ability to resolve conflicts and enhance customer relationships. Bilingual in English and Spanish, committed to delivering exceptional service and fostering positive experiences.
Overview
1
1
Language
12
12
years of professional experience
Work History
Customer Service Sales Representative
Tornado Bus Company
Indianapolis, IN
06.2016 - 01.2024
- Assisted customers with ticket purchases and travel inquiries.
- Responded to customer concerns and provided effective solutions.
- Educated customers about travel options and company policies.
- Handled cash transactions and processed payments securely.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to faster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Restaurant Host
Iron Cactus Mexican Restaurant
Dallas, Tx
08.2011 - 07.2015
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and maintained an organized seating chart.
- Handled customer inquiries and resolved seating conflicts efficiently.
- Coordinated with kitchen staff to ensure timely food delivery.
- Assisted servers by communicating guest needs and preferences.
- Greeted guests upon arrival and escorted them to their tables.
- Monitored dining room activity throughout the shift; addressed any issues quickly and professionally.
- Scheduled staff shifts according to restaurant demands.
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Collected feedback from customers about their experience at the restaurant.
- Accommodated guests with children and special needs to promote comfortable a dining experience.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
North Dallas High School
3120 N Haskell Ave Dallas Tx 7520406-2011
Skills
- Bilingual (write and read 100% English and Spanish)
- Customer relationship management
- Payment processing
- Conflict resolution
- Reservation management
- Effective communication
- Problem solving abilities
- Active listening
- Email communication
- Call center experience
- Customer service
- High Energy Attitude
- Familiar with Excel and microsoft word
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Sales Representative
Tornado Bus Company
06.2016 - 01.2024
Restaurant Host
Iron Cactus Mexican Restaurant
08.2011 - 07.2015
High School Diploma -
North Dallas High School