Gabriela Jimenez-Devis
Miami,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
18
18
years of professional experience
Work History
Group Sales Manager
Doubletree By Hilton Miami Airport And Convention
2022.02 - Current
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Assist in the preparation of required reports in a timely manner.
- Prospecting of new business and follow up on assigned leads.
- SMERF / Tour & Travel
- full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Reservations and Rooms Operations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Use property’s computerized sales management system (Delphi) to manage the hotel’s accounts, including generating reports, entering business, blocking space and building accounts.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
Catering Event Sales Manager
Hotel AKA Brickell
2021.09 - 2022.02
- Responsible to establish client base of individuals, organizations and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel
- Negotiate guest rooms rates, meeting room rental, function space
- Produce and review all sales contracts, rate agreements and banquet catering event orders
- Handle inquiry calls to provide clients proposal
- Check function room set ups prior clients arrival ensuring all the details agreed with client’s requirements / needs
- Welcome group contact upon arrival at function and ensure guest satisfaction
- Conduct special events, site inspections and off- site presentation for potential clients
- Conduct pre and post conference meeting
- Assist client in menu planning, coordinate food & Beverage, Table arrangements and décor with banquet team
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Exceeded both quarterly and annual sales goals.
- Managed accounts to retain existing relationships and grow share of business.
Food & Beverage Manager
Biltmore Hotel, the Fontana restaurant, Cellar Club
2020.10 - 2021.08
- Supervise day-to-day activities of one or more food and/or beverage outlets
- Plan and organize work
- Communicate and enforce policies and procedures
- Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies
- Alert management of potentially serious issues
- Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions
- Ensure guests are greeted upon arrival
- Respond appropriately to guest complaints
- Establish and implement appropriate service recovery to ensure total guest satisfaction
- Create innovative programs and promotions to market special menu items, increase sales, and Assist in the development and implementation of new menus
- Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis
- Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes
- Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet(s)
- Conduct meetings to inform staff of special promotions, daily specials, and additional information.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Managed staff schedules and maintained adequate coverage for all shifts.
Convention Service Manager
Doubletree by Hilton Miami Airport and ConventionCenter
2018.02 - 2020.03
- Responsible for 172,000 sq. ft Of meeting and exhibition space including four ballrooms and over 50 separate conference and banquet venues
- Responsible for looking over contracts, working closely with all clients to provide professional client services support in the planning, organization, and management of events within the facility, as well as working closely with all departments within the Hotel to be able to execute all the logistics of these events and all event related tasks after events are concluded
- Develops and maintains relationships with client after program has been booked by sales department
- Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
- Work closely with reservations and front desk to block and manage Group Room blocks, such as but not limited to balancing blocks, inputting rooming lists, monitoring room block pick- ups, dealing with cut-off dates, attrition charges, rates, concessions etc
- Attend as well as execute BEO Meetings, weekly Sales and Staff meetings
- Responsible for detailing of all B.E.Os and all aspects of upcoming groups,distribution of information to each pertaining department,creating group resumes,detailing of needs, arranging of food and beverage, audio visual requirements, coordination of logistics and vendors, management of meetings on day of event, work closely with accounting for posting of charges, presentation of bill and client follow up.
- Planned and promoted Trade-show events by coordinating with clients to determine objectives and technical requirements
- Trained and supervised departmental and third-party personnel to keep everyone in line with convention center policies.
- Created cost-effective event budgets by researching and comparing available vendors and locations.
- Produced concept plans for high-profile corporate meetings and events.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
Personal Assistant
DAM Production/ Nelson Records Entertainment
2006.03 - Current
- Assisting in bookings for hotels and air/ground transportation for group and artist Promotions, marketing for events and / or other duties.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Area Sales Administrative Support, Revenue Analyst
Holiday Inn, Holiday Inn Express
2016.10 - 2018.01
- To Area Director of Sales, Area Sales Manager and Gm’s for 3 Hotels
- Efficient communication between sales-Hotel departments and external vendors Proposals, Contracts, Banquet
- Event Orders (BEOs), Group resumes and others
- Front Desk Support during Guest services meeting (as needed) Confirm Events/meeting setup (room availability, menus, etc.) Monthly/weekly reports for Area Director of Sales such as, -Weekly sales report (Sales-pro) -Company production report -MPR report (opera)
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
Revenue Manager
ME Miami by Melia Assist
2016.03 - 2016.10
- With daily reports Monitor and analyze competitor pricing strategies Manage relationships with key third party and E-channels (Expedia
- Hotel beds) Provide 14 day forecast for staffing levels to all departments’ heads Attend daily sales revenue meeting and weekly sales meeting Daily pickup report for all departments’ heads
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
Passenger Gate Agent
American Airlines, Miami International Airport
2010.11 - 2011.10
- Departures, boarding, receiving flights rebooking passengers, flight reservations Assisting passengers to and from gates
- Assisting passengers with special needs
- Assisted customers with ticketing and baggage check-in requirements.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Disbursed and recorded appropriate gate passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Computer System Engineering - Computer Systems Engineer
Universidad Tecnologica De Honduras
San Pedro Sula, Honduras05.2004
Skills
- Sabre
- Amadeus
- Opera
- Delphi/Salesforce
- SalesPro
- Meeting broker
- Cvent
- Social Tables
- Microsoft word, Excel, Power Point
- Outlook
- Micros POS
- Aireus POS
- Maestro
- Social media (Instagram, FB, Twitter)
- Sales Experience
- Client Relationships
- Managing RFPS
- Team Oversight
Languages
Portuguese
Limited Working
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Group Sales Manager
Doubletree By Hilton Miami Airport And Convention
2022.02 - Current
Catering Event Sales Manager
Hotel AKA Brickell
2021.09 - 2022.02
Food & Beverage Manager
Biltmore Hotel, the Fontana restaurant, Cellar Club
2020.10 - 2021.08
Convention Service Manager
Doubletree by Hilton Miami Airport and ConventionCenter
2018.02 - 2020.03
Area Sales Administrative Support, Revenue Analyst
Holiday Inn, Holiday Inn Express
2016.10 - 2018.01
Revenue Manager
ME Miami by Melia Assist
2016.03 - 2016.10
Passenger Gate Agent
American Airlines, Miami International Airport
2010.11 - 2011.10
Personal Assistant
DAM Production/ Nelson Records Entertainment
2006.03 - Current
Computer System Engineering - Computer Systems Engineer
Universidad Tecnologica De Honduras
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