Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Jimenez-Zavala

Santa Clara,CA

Summary

Dynamic and results-driven professional with extensive experience at Central California Alliance For Health, excelling in bilingual communication and customer service excellence. Proven ability to creatively solve problems and manage high call volumes while providing community resource education. Recognized for strong organizational skills and a commitment to enhancing member experiences.

Overview

12
12
years of professional experience

Work History

Senior Member Service Representative

Central California Alliance For Health
06.2021 - 08.2025
  • I assist the alliance members with multiple transportation arrangements throughout five counties. Each county has different transportation systems to accommodate each region.
  • Those counties are Merced, Mariposa, San Benito, Santa Cruz and Monterey.
  • We work with multiple systems in order to fully assist the Alliance members. For example: MediTrac, Call the Car, Cisco Finesse and Jabber, Essette, Outlook, Calabrio, Dome, Java, Five Nine, Knowledge Base, MedsLite, Paycom, DHCS for eligibility verification and a few others.
  • I work with high call volumes.
  • I’m also able to assist members when they need to file any grievances, place a single member ID card order or for a whole family, change/confirm their PCP (Primary Care Provider), update any demographics, confirm eligibility, information on other healthcare coverage, pharmacy/ prescription related questions, any billing/claim issues, confirming referrals for specialties/ procedures/ ECM and process any request for documents that a member may need.
  • I am able to provide benefit information and provide education on resources available to the communities through enhanced care management and community support agencies.
  • Most of the calls that come in are from spanish and english speaking members; however I have spoken with members that speak a different language or dialect and require interpreting services which is also a service provided by the company.

Nanny/ Childcare/ Sitter

College Nannies Sitters and Tutors
06.2020 - 04.2021
  • I work with Children from Newborns up to 12 years of age.
  • Being a role model by setting an example.
  • With school age children, helping with homework and supervising learning.
  • Tutoring children with learning disabilities and with interest in learning Spanish as a second language.
  • Playing games, sports and other creative activities.
  • Organizing and taking children on outings/ adventures.
  • Performing light house work and meal preparations.

Human Resources Operations Coordinator

Western Digital
San Jose, CA
04.2017 - 12.2019
  • Data Entry
  • Electronic File management program. Consolidating employee files from all company locations and multi-step process to converting them electronically.
  • Manage inventory and tracking the progress of the project.
  • Responsible for all employee file documentation audits.
  • Knowledge of BOX system
  • Compiling, verifying accuracy and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting incompatibilities and checking output.
  • Generate reports, store completed work in designated locations and perform backup operations
  • Scan documents and print files, when needed
  • Respond to queries for information and access relevant files
  • Comply with data integrity and security policies
  • Ensure proper use of office equipment and address any malfunctions
  • Perform regular backups to ensure data preservation
  • Sort and organize paperwork after entering data to ensure it is not lost.
  • Working alongside the Shipping and Receiving department to assist me with the storage and retrieval of all documents.
  • I maintained the upkeep of the storage and re-organized often to simplify the search, inventory and audit of any document.
  • Assisted with any help needed in the company’s reduction in force.
  • Helped maintain supplies stocked.
  • Assisted director with organizing any internal event or celebration.
  • Handling additional duties from time to time

Front Desk Associate and Housekeeping Manager

Inn by the Bay
Monterey, CA
09.2016 - 02.2017
  • Manage daily registration of guests and assign rooms, including but not limited to assists in preregistration and blocking of rooms for reservations.
  • Greet and welcome guests
  • Thoroughly understand and adheres to proper credit, check cashing, and cash handling policies and procedures.
  • Provide room locations, types of rooms available and room rates.
  • Resolves guests' concerns in a timely manner.
  • Ensured that each customer received outstanding service by providing a friendly environment.
  • Keeping the front desk tidy and presentable with all necessary material.
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Monitor office supplies and place orders when necessary
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Front Desk Associate

Villa Franca Inn
Monterey, CA
03.2014 - 12.2016
  • Greet and welcome guests
  • Responsible for understanding room status and room status tracking.
  • Great ability to establish and resolve guests' concerns in a timely manner.
  • Manage daily registration of guests and assign rooms.
  • Thoroughly understand and adheres to proper credit, check cashing, and cash handling policies and procedures.
  • Provide room locations, types of rooms available and room rates.
  • Keeping the front desk tidy and presentable with all necessary material.
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs

Physical Therapy Aide

Phelps and Associates Physical Therapy
Salinas, CA
01.2014 - 01.2015
  • Excellent ability to listen to and understand information and ideas presented through spoken words and sentences in Spanish and English.
  • Uncommon ability to provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Strong ability to perform physical activities that require considerable use of the arms and legs and doing such activity as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Prepare for upcoming therapy sessions by organizing the treatment locations based on the patient’s needs.
  • Clean therapy area and set up any needed and necessary equipment
  • Preparing hot and cold packs
  • Transporting patients
  • Observing patients
  • Documenting patients' responses and progress
  • Liaise with physicians' offices and hospital

Education

High School Diploma -

North Salinas High School
Salinas, CA
05-2011

Some College (No Degree) -

Hartnell College
Salinas, CA

Skills

  • Bilingual communication (Spanish and English)
  • Motivation and goal orientation
  • Self-starter initiative
  • Requirements assessment
  • Situation analysis
  • Creative problem solving
  • Organizational skills
  • Multi-tasking abilities
  • Customer service excellence
  • Active listening skills
  • Effective communication skills
  • Leadership capabilities
  • Document management proficiency
  • Data entry accuracy
  • Problem-solving expertise
  • Attention to detail
  • Time management strategies
  • Conflict resolution techniques
  • Team collaboration skills
  • Staff training and education
  • Positive language use
  • Computer literacy
  • Adaptability and flexibility
  • Customer relationship management strategies
  • Community resource education

Timeline

Senior Member Service Representative

Central California Alliance For Health
06.2021 - 08.2025

Nanny/ Childcare/ Sitter

College Nannies Sitters and Tutors
06.2020 - 04.2021

Human Resources Operations Coordinator

Western Digital
04.2017 - 12.2019

Front Desk Associate and Housekeeping Manager

Inn by the Bay
09.2016 - 02.2017

Front Desk Associate

Villa Franca Inn
03.2014 - 12.2016

Physical Therapy Aide

Phelps and Associates Physical Therapy
01.2014 - 01.2015

High School Diploma -

North Salinas High School

Some College (No Degree) -

Hartnell College

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