Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Kermoade

Omaha,NE

Summary

Dynamic and results-oriented professional with extensive experience in customer service and efficient delivery operations, notably with Door Dash. Excelled in roles requiring a positive attitude, teamwork, and adept use of GPS technology. Proven track record in enhancing customer satisfaction and loyalty, backed by a valid driver's license and exceptional navigational skills. Hardworking employee enthusiastic about learning petsmart inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Door Dash
01.2022 - 04.2024
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Navigated efficiently through various routes for timely food deliveries.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Food Service Worker

Taco Bell Restaurant
04.2022 - 10.2023
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Night Shift Manager

Sonics Drive In
09.2019 - 08.2022
  • Prepared materials for following shift.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Managed staff performance, providing constructive feedback and coaching for continuous improvement.
  • Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
  • Ensured high levels of customer satisfaction with timely resolution of complaints and concerns.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Food Service Worker

Raising Cane's
01.2017 - 10.2019
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Processed customer payments and balanced cash drawers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Server

China Buffet Mongolia
02.2018 - 06.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Guest Service Representative

Henry Doorly Zoo and Aquarium
08.2017 - 10.2018
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Handled customer complaints to satisfy and retain guests.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Education

High School Diploma -

Benson Highschool
Omaha, NE
05-2018

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Punctual and Reliable
  • Payment Collection

Timeline

Food Service Worker

Taco Bell Restaurant
04.2022 - 10.2023

Delivery Driver

Door Dash
01.2022 - 04.2024

Night Shift Manager

Sonics Drive In
09.2019 - 08.2022

Server

China Buffet Mongolia
02.2018 - 06.2019

Guest Service Representative

Henry Doorly Zoo and Aquarium
08.2017 - 10.2018

Food Service Worker

Raising Cane's
01.2017 - 10.2019

High School Diploma -

Benson Highschool

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Gabriela Kermoade