Gabriela Lacayo Murillo
Rockville,MD
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
HVAC Service Director
Anthony & Son Indoor Air Quality LLC
03.2024 - 06.2024
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Emailed Quotes and Proposals to clients.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for house calls, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of customers.
- Over looked Social Media Marketing for more clientele.
- Contacted Customers about renewing their yearly contracts.
HVAC Dispatcher
Anthony & Son Indoor Air Quality LLC
01.2024 - 03.2024
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Front Desk Associate
Extented Stay America
11.2022 - 02.2023
- Front Desk Check in and out, Maintenance, Security, Booking Walk ins, Taking Payments, Manager, Helped with Laundry duties as well
Assistant Manager
Soma
08.2022 - 11.2022
- Review staff performance and offer constructive feedback, Collaborate with team leads on setting and achieving team-specific goals, Organize sales and product demonstrations, Write sales and customer reports and make recommendations for improvements, Interact with customers and resolve complaints or grievances, Opening and Closing cashiers and store
Administrative Assistant
Utility Systems LLC Inc
02.2022 - 08.2022
- Answer phones, Ordered office supplies, Ordered concrete and hot asphalt for projects, Compared prices of materials, Send out emails, Scanned and filed invoices and monthly statements, Time sheets, Daily reports of the construction workers labor
Dental Receptionist
Brian P Krandell Dental office
08.2021 - 02.2022
- Verified insurances, Scheduled appointments, Made referrals, Scanned documents, Sent out emails, Checked emails, Checked voicemails, Printed out schedules for the day, Check eligibility and breakdown of benefits, Collected payments
Education
High school diploma -
Watkins Mill High School
Gaithersburg, MD06.2017
Skills
- Bilingual - Fluent in Spanish ( Write, Read, Speak )
- Phone Etiquette
- Customer Service Skills 14 years
- Office manager experience
- Eaglesoft
- Dental Receptionist
- Spanish Speaker
- Dentrix
- Google Doc
- Power Point
- Medical Billing
- Microsoft Word (19 years)
- Computer Skills
- Bilingual
- Fluent
- Strong Organizer
- Team Player
- Time Management
- Friendly
- Detail oriented
- Front Desk
- Sales
- Microsoft Word
- Insurance Verification
- Scanning papers
- Customer service
- Communication skills
- Phone etiquette (10 years)
- Medical Scheduling
- Hotel management
- Hotel experience
- Guest services
- Guest relations
- Quick Learner
- Visitor check-in skills
- Call Center Customer Service
- Service Level Agreements
Workauthorization
Authorized to work in the US for any employer
Timeline
HVAC Service Director
Anthony & Son Indoor Air Quality LLC
03.2024 - 06.2024
HVAC Dispatcher
Anthony & Son Indoor Air Quality LLC
01.2024 - 03.2024
Front Desk Associate
Extented Stay America
11.2022 - 02.2023
Assistant Manager
Soma
08.2022 - 11.2022
Administrative Assistant
Utility Systems LLC Inc
02.2022 - 08.2022
Dental Receptionist
Brian P Krandell Dental office
08.2021 - 02.2022
High school diploma -
Watkins Mill High School
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