Gabriela Lamas
San Gabriel,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Optum urgent care
Pasadena, CA
06.2023 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Verified insurance coverage for appointments and collected co-payments as required.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Retail Merchandising Associate
Macy's
Montebello, CA
10.2019 - 05.2023
- Displayed appropriate signage for products and sales promotions.
- Monitored stock to maintain sufficient quantity of featured product.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed projects according to timeline and seasonal changes.
- Placed prices and descriptive signage to enhance displays and promote items.
Front Desk Clerk
American Home Restoration
Burbank, CA
04.2017 - 08.2018
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and change.
Lead Merchandising Associate
Macy's
Pasadena, CA
09.2008 - 04.2015
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
Front Desk Customer Service Representative
Bottomline Promotions
Monrovia, CA
05.2000 - 05.2004
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Troubleshot shortages and overages to support quality control efforts.
- Reviewed account and service histories to identify trends and resolve issues.
Education
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06.1996
Medical Assisting
El Monte - Rosemead Adult School
El Monte, CASkills
- Data Entry
- Stocking and Replenishing
- Teamwork and Collaboration
- Attention to Detail
- Equipment Operation
- Shipping and Receiving
- Stockroom Maintenance
- Payment Processing
- Customer Assistance
- Cash Register Operation
- Merchandise Requisition
- Order Fulfillment
- Critical Thinking
- Time Management
- Data Processing
- Quick Learner
- Microsoft Office
- Problem-Solving
- Motivated Team Player
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Medical Receptionist
Optum urgent care
06.2023 - Current
Retail Merchandising Associate
Macy's
10.2019 - 05.2023
Front Desk Clerk
American Home Restoration
04.2017 - 08.2018
Lead Merchandising Associate
Macy's
09.2008 - 04.2015
Front Desk Customer Service Representative
Bottomline Promotions
05.2000 - 05.2004
High School Diploma -
James A. Garfield Senior High School
Medical Assisting
El Monte - Rosemead Adult School
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