Gabriela Ledezma
Naples
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Host
The Boathouse on Naples Bay
Naples
01.2024 - Current
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed dining room layout to maximize efficiency of staff members.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Monitored dining area to assess server capacity and estimate wait times.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted guests upon arrival and provided them with menus.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Contributed to team efforts by accomplishing related tasks as needed.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted staff by serving food and beverages or bussing tables.
Interior Designer
Closet Factory
Fort Myers
03.2023 - 12.2023
- Provided detailed estimates of material costs and time frames for each project.
- Negotiated contracts with suppliers to secure materials at competitive prices.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Maintained accurate specifications for each project.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Created detailed sketches and drawings to illustrate design concepts to clients.
- Coordinated with contractors and vendors to ensure timely completion of projects.
- Attended regular meetings with team members throughout the duration of each project.
- Visited home sites when necessary to assess and fulfill customer needs.
- Coordinated with contractors, architects and engineers to drive job success.
Client Advisor
Germain Honda of Naples
Naples
10.2019 - 03.2023
- Kept confidential client information properly protected and only used for official purposes.
- Implemented new processes to streamline operations and improve efficiency.
- Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
- Generated sales leads by attending industry events and networking opportunities.
- Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.
- Formulated and actualized strategic financial plans across client investment portfolios.
- Recommended strategies to clients to help achieve financial goals.
- Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Participated in team meetings to discuss strategies for improving customer experience.
- Managed customer complaints effectively by utilizing problem solving skills.
- Identified client needs and provided tailored solutions.
- Provided technical support when necessary in order to resolve customer queries quickly.
- Advised clients on product features and benefits best suited for their individual needs.
- Developed relationships with clients through regular communication and follow-up.
- Provided customer service to clients, including answering questions and resolving issues.
Education
Cosmetic Tattoo Artist - Beauty Medicine
Angel Touch Academy
Coral Gables, FL08-2024
High School Diploma -
Naples High School
Naples, Fl 06-2013
Skills
- Micropigmentation techniques
- Color theory application
- Client consultation
- Customer service
- Attention to detail
- Problem solving
- Adaptable to change
- Sales strategies
- Task prioritization
- Customer engagement
- Foreign language skills
- Multitasking proficiency
- Workflow optimization
- Team player mentality
- Strong interpersonal skills
- Up-selling techniques
- Verbal and written communication
- Performance improvement
- Patience and empathy
- Effective customer upselling
- Service prioritization
- Effective multitasking
- Positive and professional
Timeline
Host
The Boathouse on Naples Bay
01.2024 - Current
Interior Designer
Closet Factory
03.2023 - 12.2023
Client Advisor
Germain Honda of Naples
10.2019 - 03.2023
Cosmetic Tattoo Artist - Beauty Medicine
Angel Touch Academy
High School Diploma -
Naples High School