Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gabriela Leon

San Antonio,Texas

Summary

As a 20 year old college student who has been in the service industry since she graduated high school, I am no stranger to the art of making people happy while following proper procedures and policies. My various different customer service and caretaker roles have helped shape my skills in any conversation, ranging from navigating scathing complaints to receiving glowing reviews. Academically, I excel in anything related to reading or writing.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
05.2024 - Current
  • Maintain regular and consistent attendance and punctuality over 28 hour work weeks
  • Train new team members with positive reinforcement and respectful, encouraging coaching
  • Create an average of 300 hot and cold drinks during average shifts with consistently positive customer service satisfaction scores, occasionally resulting in a Google review including my name
  • Listen carefully to customer requests and create personalized, delicious beverages, which improve sales

INFANT NANNY

Private home
07.2023 - 09.2024
  • Encouraged healthy eating habits by preparing nutritious meals for the infant
  • Collaborated with parents to discuss infant's needs and progress
  • Researched new activities that would be educational and fun for infants
  • Demonstrated excellent organizational skills to ensure daily routines were followed
  • Performed housekeeping duties such as laundry, washing dishes, cleaning bathrooms

SPECIAL NEEDS CHILD CAREGIVER

Private home
07.2023 - 08.2024
  • Assisted child with daily activities such as dressing, eating, toileting, and personal hygiene
  • Responded appropriately to crisis situations involving special needs child in an effort to de-escalate the situation
  • Drove child from school to medical appointments, and took care of him at his home

CREW MEMBER

Domino's Pizza
09.2022 - 03.2024
  • Was responsible for processing around 100 orders per day
  • Answered phone calls, provided positive communication, dealt with complaints, and helped customers swiftly
  • Cleaned the store by scrubbing, mopping, sweeping, wiping, etc
  • Maintained customer satisfaction in a fast-paced and stressful environment.
  • Performed cashiering duties accurately including taking orders, handling payments, making change.

Education

Bachelor of Arts - English

The University of Texas At San Antonio
San Antonio, TX
05-2028

High School Diploma -

Virginia Allred Stacey Junior/Senior High School
05.2022

Skills

  • Communication
  • Organization
  • Customer service
  • Proofreading skills
  • Responsible
  • Enthusiastic
  • Time management
  • Team player
  • Research
  • Effective writing

Accomplishments

  • Ranked 7th in graduating class
  • 2022 UIL Feature Writing Winner
  • 2022 UIL Headline Writing Runner-up
  • Awarded the National Hispanic Recognition Award by College Board in 2022

Certification

First Aid/CPR Certified

Languages

Spanish
Professional Working

Timeline

Barista

Dutch Bros
05.2024 - Current

INFANT NANNY

Private home
07.2023 - 09.2024

SPECIAL NEEDS CHILD CAREGIVER

Private home
07.2023 - 08.2024

CREW MEMBER

Domino's Pizza
09.2022 - 03.2024

Bachelor of Arts - English

The University of Texas At San Antonio

High School Diploma -

Virginia Allred Stacey Junior/Senior High School

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