Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Madrid

San Antonio,TX

Summary

Friendly medical experince in medical offices and labs, offering excellent skills in patient relations and office management. Skilled and have familiarity using SMS, Ecw, Athena, Nextech for appointment scheduling. Organized and accurate in managing patient flow. Bilingual, speak fluent Spanish and English.

Overview

6
6
years of professional experience

Work History

Processing Technician

RegenTX
09.2023 - Current
  • responsible for developing and maintaining proficiency in human tissue manufacturing procedures and support processes to execute and support the production schedule
  • develop and maintain competency in knowledge of aseptic technique and sterile fields
  • Develop and maintain a working knowledge of FDA 21 CFR 1271, AATB standards, current Good Tissue Practices (cGTP), Good Documentation Practices (GDP), and other relevant industry standards.
  • Develop and maintain competency in knowledge of aseptic technique and sterile fields.
  • Complete self-administered read and understand training for standard operating procedures to ensure completion by assigned due dates.
  • Manufacture finished product from human tissue using aseptic technique in accordance with standard operating procedures.
  • Use good judgement to maximize manufacturing product yield based on established production plans.
  • Support execution of cleanroom/equipment cleaning, decontamination, maintenance, calibration, and environmental monitoring.
  • Decontaminate, wrap, and autoclave reusable manufacturing supplies in accordance with standard operating procedures.
  • Accurately and concurrently document completion of manufacturing processes and support tasks on controlled records in accordance with good documentation practices (GDP), standard operating procedures, and regulatory requirements.
  • Identify and report occurrences of deviations/nonconformances to management and quality assurance.
  • Attend scheduled training sessions as needed to develop and maintain competency for assigned responsibilities and processes, which may be scheduled outside of the normal assigned work shift based on department needs.
  • Report to work in-person and start job duties on time for established shift or for mandatory overtime on weekdays or during the weekend as scheduled.
  • Complete required hours on assigned work shifts to complete assigned responsibilities and duties properly.
  • experience in an FDA regulated environment preferred.
  • Prevented potential hazards by properly disposing of waste materials according to established protocols.
  • Assisted in the training and onboarding of new Aseptic Technicians, providing guidance on critical aspects of aseptic processing protocols.
  • Upheld high cleanliness standards within production areas, contributing to reduced bioburden levels on surfaces.
  • Wrapped trays, instrument packs, and sets.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

Anesthesia Technician

Methodist Healthcare
11.2022 - 09.2023
  • Maintained sterile anesthesia supplies within expiration date.
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Assisted with transports of invasively monitored O.R. and I.C.U. patients.
  • Assisting turning over rooms and getting them ready for follow up cases
  • assisted and learned navigation with ENT cases, aswell as standard cranis
  • Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
  • Provided exceptional patient care, ensuring proper positioning during surgery to minimize discomfort or injury risk.
  • Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
  • Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
  • Streamlined workflow for smoother procedures by maintaining anesthesia equipment, supplies, and documentation.
  • Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.
  • Handled emergency situations by stepping in to perform CPR on patients until anesthesiologist arrived.
  • Provided airway management interventions, tracheal intubation, and ventilatory support.

Front Desk Receptionist

South Texas Eye Institute
05.2021 - 11.2021
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for patients.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reviewed and sent medical records to other physicians upon request.
  • Completed and filed financial documentation for accounting purposes.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Maintained records by recording, obtaining and updating personal and financial information.

Front Desk Receptionist

Covenant Medical Group - Family Medicine
02.2021 - 05.2021
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.

Receptionist

Northwest Texas Healthcare System
11.2018 - 09.2019

Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms. Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Familiarity with Ecw and SMS.

Education

High School Diploma -

Seminole High School
Seminole, TX

Skills

  • Documentation and reporting
  • Professional demeanor
  • Multi-Line Telephone Systems
  • Time management
  • Scheduling
  • Verbal and Written Communication
  • Appointment Scheduling
  • Time Management
  • Organization and Time Management
  • Sterilization techniques

Timeline

Processing Technician

RegenTX
09.2023 - Current

Anesthesia Technician

Methodist Healthcare
11.2022 - 09.2023

Front Desk Receptionist

South Texas Eye Institute
05.2021 - 11.2021

Front Desk Receptionist

Covenant Medical Group - Family Medicine
02.2021 - 05.2021

Receptionist

Northwest Texas Healthcare System
11.2018 - 09.2019

High School Diploma -

Seminole High School
Gabriela Madrid