Gabriela Malca
Cape Coral,FL
Summary
Dynamic and dedicated professional with extensive experience at LATAM Airlines, excelling in customer service and safety procedures. Proven ability to enhance passenger experiences through effective communication and teamwork. Recognized for strong attention to detail and reliability, ensuring operational excellence and guest satisfaction in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Flight Attendant
LATAM Airlines
03.2013 - 06.2024
- Assisted passengers with boarding procedures and safety protocols.
- Provided exceptional customer service during flights, addressing passenger needs promptly.
- Adapted quickly to changing situations and passenger requirements during flights.
- Conducted pre-flight checks on equipment and supplies for operational readiness.
- Communicated effectively with passengers regarding flight information and services available.
- Maintained cleanliness and organization of the cabin throughout the flight duration.
- Learned and demonstrated emergency procedures to ensure passenger safety.
- Collaborated with crew members to maintain a positive cabin environment.
Sales Advisor
Costamar Travel Cruise & Tours
07.2012 - 02.2013
- Developed customized travel packages based on client preferences and budget constraints.
- Provided expert guidance on cruise options, itineraries, and destination highlights to enhance customer experiences.
- Managed end-to-end sales process, ensuring timely follow-up and closure of leads to maximize conversions.
- Cultivated strong client relationships through effective communication and personalized service throughout booking journey.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Waitress/Hostess Manager
Casa Andina Hotels
07.2011 - 05.2012
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Trained new staff on service protocols and restaurant operations.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Monitored dining area for cleanliness and adherence to health standards.
- Assisted in inventory management, tracking supplies and ordering as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
I E Pedro Ruiz Gallo
Chorrillos, Lima, PeruBachelor's Degree in Tourism And Hospitality -
San Martin De Porres University
Lima, PeruSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Professional appearance
- Safety procedures
- Public speaking
- Emergency procedures
- Leadership qualities
- Passenger assistance
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteTimeline
Flight Attendant
LATAM Airlines
03.2013 - 06.2024
Sales Advisor
Costamar Travel Cruise & Tours
07.2012 - 02.2013
Waitress/Hostess Manager
Casa Andina Hotels
07.2011 - 05.2012
High School Diploma -
I E Pedro Ruiz Gallo
Bachelor's Degree in Tourism And Hospitality -
San Martin De Porres University