Gabriela Maldonado Alcala

• Acted as a liaison between internal stakeholders such as customers, vendors, and suppliers, providing timely communication regarding project updates.
• Coordinated with vendors to ensure timely order and delivery of goods and services. Negotiated contracts with subcontractors, vendors, and suppliers, ensuring cost-effective procurement of resources, and resolved billing discrepancies with vendors or customers promptly.
• Coordinated and monitored operational and subcontractor activities in both English and Spanish, including progress, labor costs, materials used, and other related issues, to ensure compliance with the work scope, IRC and County code, and company policies.
• Attended daily meetings with teams across departments to discuss ongoing projects or tasks, coordinated project calendars, and generated project budgets to track progress using established metrics, while assessing risks associated with completion deadlines, and maintaining databases with current information.
• Coordinated logistics and resource allocation to meet project deadlines and budget constraints. Assisted in budget preparation, tracking expenses against forecasts, and financial planning and analysis to support strategic decision-making. Handled sensitive financial information with confidentiality and integrity.
• Used excellent verbal skills to engage customers in conversation, effectively determine needs and requirements, sustain strategic relationships, and increase client satisfaction.

• Managed CRM software to track leads, develop relationships with potential buyers through phone calls (avg. 85 outbound calls/day), email, and text message, and close 1-2 sales per week, averaging $280k in monthly revenue.
• Modeled floor plans for prospective customers in PPT and tailored layout to individual client requirements and state health regulations.
• Prepared itemized purchase orders (Excel) and purchase agreements (Word & DocuSign), collected payments in-person and QuickBooks, and handled documentation for vehicle registration and dealer files.
• Promoted high customer satisfaction by formulating complaint resolution emails to ensure clear communication.
• Supported management in identifying potential candidates for open positions and trained new hires in company policies, sales processes, and proper email and phone etiquette.

Elhaj

• Streamlined acquisition of supplier quotes and submittal data, prepared equipment breakdowns, and crafted detailed proposals to assist PM and Tech Lead in bidding for projects.
• Utilized QuickBooks to manage client and vendor profiles, issue purchase and change orders, and create detailed invoices for monthly project funding in accordance with company policy.
• Handled completion of daily administrative tasks (managing multiple email inboxes, answering phone calls, collecting and filing expense documentation from crew, etc.).
• Developed administrative processes improve office efficiency and track project documents and personnel files with well-organized and easily accessible systems.