Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabriela Manrique

Hialeah,FL

Summary

Seeking a career opportunity where I can use my skills of multitasking, integrity and attention to details to complete task through planning, prioritizing and analyzing quality data seeking fast result that could stay on time, improving and smoothing the process. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, working in person and virtually with more than 1 team.

Overview

6
6
years of professional experience

Work History

Field Quality Assurance Specialist

AMAZON, INC
03.2022 - Current
  • Customer Obsession – We have direct contact with our customer, being very careful about the information that we collect and how they feeling about our services. Constant communication with customers by phone, in person and email, and with other team in Amazon partnering with them to learn new technics or knowledge that will solution any defect.
  • Prioritize Rising the Bar – Always ensure defects are corrected focus in now and future quality for different process, ensuring the success into every single route and customer.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Dive Deep – When an issue occur we must dive deep into the source of it, so we can resolve them, avoiding to repeats defects, possible theft or scams outcoming on escalations, increasing our quality and delivering better results at all times, sending the notes analysis and documents to be consumable for others team related to each specific case.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated DSP and OTR team on specific QA standards and confirmed maintenance of standards.

Process Assistant

Amazon
05.2021 - 03.2022
  • Customer Obsession – Making sure all process under the roof at station are complete on time for dispatch and to make our promises date, delivering all products to our customers on time and good standing
  • Frugality – Always making adaption on headcounts according with the volume of the day, training associates into different task to always have all of them cover, looking raising the bar with less
  • Improvement – If a task can be renewed for better results we are there to make it, making a complex and hard work into a better and simply one, with better times and results
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Evaluated product or service by analyzing and interpreting data and metrics.

Amazon Associate

11.2018 - 05.2021
  • Develop the Best – Always giving my 100% into every single task, working as a team, asking and assisting to coaching about new and updates on old process
  • Disagree and Commitment – Always talk about any disagree about a process that we can reduce time and headcount, and committed to rise the bar and deliver good results on my productivity
  • Think Big – Always thinking in my future in the company, learning and participating to build a solid career with my knowledge and all new that I can learn.

Validation Associate

Amazon
11.2019 - 05.2020
  • Bias for Action – Completing white gloves assignment to ensure all packages are delivered before the end of December Peak Season
  • Earn Trust – Studying and implementing a good standard work about the information collect, to prove and apply all this knowledge into our system and reduce update time
  • Learn and Be Curious – Always able to learn new or old process and how to solve any kind of issue that we can present and the ability to solve them with my own or as a team work.
  • Worked with on-site governance team overseeing validation program and procedures.
  • Trained and assisted staff in validation techniques, methods and testing processes.
  • Identified causes of equipment failures and made suggestions for issue resolution.

Customer Service / Purchasing Agent

AVIATION BREAK SERVICES
03.2018 - 11.2018
  • Service – Focus into the relationship with customer about status on their orders, information, and any additional request from them, problem solver
  • Constant communication with customers, providers, shop, shipping and receiving, curriers, meeting the deadtime or before to meet the expectations and high quality in our production
  • Purchasing Agent – Partner with stock crew, chief assistant and shop workers, to place purchase orders for any piece or item we need to complete all orders into our body shop, including prices negotiation, finding opportunities, and cover all emergency and change of priorities and deadtimes
  • Proactive – According with our customers needs and our capacity, evaluate what we can prioritize against timeline, and we can advance for a customer emergency and what we can hold up, so we can make all our customer needs during the time they need it.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Associate of Applied Science - Computer Science

UNIVERSITY INSTITUTE JESUS OBRERO
Caracas, Venezuela
04.2012

High School Diploma -

IFI BICENTENARIO
Caracas, Venezuela
08.2005

Skills

  • MS Office Suite
  • SQL Database, mining data
  • TCP/IP networks
  • OS Microsoft and Linux experience
  • Firewall, technic support]
  • Knowledge in server installation
  • Familiarity with Storage Devices
  • Highly skilled in data analysis
  • Fast Learning, attention to detail
  • Collaborative and team-oriented
  • Customer Services Communications
  • Create, Modify SOPs
  • Strong interpersonal skills, strong self-motivation and enthusiasm
  • Problem-Solving Skills
  • Six Sigma Green Belt
  • Quality Assurance
  • Information Assurance
  • Business Requirements
  • Audit Reports
  • Post-Resolution Follow-Ups
  • Communication Proficiency
  • Test Result Analysis
  • Verbal and Written Communication
  • Warehouse Operations
  • Technical Documentation
  • Internal Audits
  • Team Leadership
  • Safety Procedures
  • Analytical Thinking
  • Active Learning
  • Database Maintenance
  • English / Spanish language fluency

Accomplishments

  • NA EHS Procedure Acknowledgment |
  • Safety Standards of Conduct
  • Hazardous Waste Training: Resource
  • Conservation and Recovery Act (RCRA)
  • NA EHS: Waste Tracker Training
  • AMZL Regulated and Hazardous Waste
  • Program Requirements
  • Yard Management and Safety Training
  • Yard Marshall Certificate
  • DOT Basics for AMZL Leaders
  • Introduction to Lean award
  • Point of Improvement award
  • Lean, Standard Work and Waste award, Dive Deep into Problem – Solver
  • Heartbeat , QuickSight
  • RDR dive deep tool
  • Virtual meetings, support and job duties
  • Able to identify patterns, dive deep and find the Root Case
  • Ownership, multi-task and meet multiple deadlines
  • Quriosity Portal for self-learning

Timeline

Field Quality Assurance Specialist

AMAZON, INC
03.2022 - Current

Process Assistant

Amazon
05.2021 - 03.2022

Validation Associate

Amazon
11.2019 - 05.2020

Amazon Associate

11.2018 - 05.2021

Customer Service / Purchasing Agent

AVIATION BREAK SERVICES
03.2018 - 11.2018

Associate of Applied Science - Computer Science

UNIVERSITY INSTITUTE JESUS OBRERO

High School Diploma -

IFI BICENTENARIO

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Gabriela Manrique