GABRIELA MANZUETA
Summary
Highly organized and efficient administrative professional with +4 years of experience. Along with the administrative experience, a qualified Customer Service Representative in fast-paced customer service and call center environments, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills, bilingual, hardworking, and ready to join the next team.
Overview
11
11
years of professional experience
Work History
Entrepreneur I Business Owner
MSG Events / MSG Designs
01.2021 - Current
- Meet with event stakeholders to gain an understanding of the event's purpose and goals
- Outline the scope of the event, including time, date, location, and budget
- Decorate the event
- Scout and inspect event venues
- Work with vendors to get bids and determine best fits for the budget and goals of the event
- Negotiate and manage vendor contracts
- Coordinate event logistics and services, including technology and equipment needed to run the event, food, drinks, transportation, lodging, and more
- Manage the budget and ensure event stays within guidelines; ensure vendors are paid
- Graphic Design and Video Editing services
- Manage Social Media Accounts
- Design and make shirts
Program Coordinator - Speakers Bureau
Veeva Systems
06.2022 - 06.2024
- Responsible for executing logistics for onsite and virtual medical education events
- Coordination of full program event planning and management
- Daily phone and email support up to and including communication with sales representatives and faculty
- Database management
- Coordinate payment with venues
- Review documents for accuracy/ensure compliance requirements are met
- Ensuring all meeting materials are complete and accurate
- Run daily reports to manage daily responsibilities
- Enter Travel and AV details into 3rd party website
- Assist with complex programs with venue management requirements
- Create/Update Program Files in the Shared Drive – Daily
Customer Service Representative
Just Parking Corp
09.2016 - 07.2020
- Handle customer calls and responded to queries about services
- Handle large volume of calls on a day to day basis with a sense of calm and good work ethic
- Develop successful tactics to enroll customers into monthly parking programs
- Provide clients and potential clients with up to date information about parking spaces available and promotional offerings
- Respond to clients complaints in a professional and effective way
- Process payments
- Provide superiors with work logs, demonstrating accountability.
Administrative Assistant
Frontage Clinical Services, Inc
06.2013 - 07.2016
- Assist the Director, CRC Operations/Training/Staffing with administrative activities
- Responsible for contacting vendors on a daily basis or as needed, maintain a good relationship with vendors and make sure payments are made on time
- Create Purchase Orders as requested per upper management (e.g. supplies, food, etc.)
- Order supplies and accurately process invoices
- Create and keep track of check requests
- File pay stubs on their respective binders
- Prepare card reconciliations in a timely manner.
Education
Associate of Science - Graphic Design
Bergen Community College
Paramus, NJAssociate of Science - Criminal Justice
Bergen Community College
Paramus, NJSkills
- Bilingual
- Fast Learner
- Ability to Multitask
- Effective Time Management
- Ability to Work in a Team
- Ability to Work Under Pressure
- Computer Skills
- Microsoft Office
- Excellent verbal and written communication skills
- Invoicing
- Client Needs Assessment
- Guest Services
- Social Media
- Visual Displays
- Video Editing
- Adobe Photoshop,
- Lightroom, and Final Cut
Timeline
Program Coordinator - Speakers Bureau
Veeva Systems
06.2022 - 06.2024
Entrepreneur I Business Owner
MSG Events / MSG Designs
01.2021 - Current
Customer Service Representative
Just Parking Corp
09.2016 - 07.2020
Administrative Assistant
Frontage Clinical Services, Inc
06.2013 - 07.2016
Associate of Science - Graphic Design
Bergen Community College
Associate of Science - Criminal Justice
Bergen Community College
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