Gabriela Marquez
Douglasville,GA
Summary
Dynamic professional with a strong work ethic and integrity, excelling in customer service at Mike’s Package Store. Proven ability to enhance customer relations and satisfaction through effective communication and problem-solving. Skilled in time management and team collaboration, consistently delivering exceptional service and fostering loyalty among patrons.
Knowledgeable customer service with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Cashier
Mike’s Package Store
03.2024 - 10.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer service experience by efficiently processing purchases and returns.
Apprentice Butcher
Findleys Butchershop
06.2019 - 01.2024
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Used Microsoft excel to document quantity of meat received and sold to keep proper records of meat sales.
- Estimated requirements and ordered or requisitioned meat supplies to maintain inventory.
- Contributed to inventory management, ensuring accurate counts of available stock for optimal ordering processes.
- Advised customers about alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Delivered exceptional customer service by going above and beyond to address inquiries, concerns, or special requests from patrons.
- Improved overall efficiency by assisting with unloading deliveries, stocking shelves, and rotating perishable products as needed.
- Used microsoft excel to record production data by recording quantity of meat received and sold to customers.
- Efficiently managed time during busy periods by prioritizing tasks and delegating responsibilities as needed.
- Increased sales by effectively presenting products and recommending appropriate options to customers based on their preferences.
- Consistently met deadlines for processing incoming shipments of fresh meats while minimizing spoilage risks through careful handling procedures.
Personal Assistant
Marietta Concrete
03.2018 - 08.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Used discretion when handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
Front Desk Receptionist
Crawford Orthodontics
09.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Event Coordinator
Pappadeaux's Seafood Kitchen
11.2013 - 08.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
Education
Homeopathic Medicine
School of Natural Health Science
Online CoursesHigh School Diploma -
Osborne High School
Marietta, GA05.2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Mike’s Package Store
03.2024 - 10.2024
Apprentice Butcher
Findleys Butchershop
06.2019 - 01.2024
Front Desk Receptionist
Crawford Orthodontics
09.2018 - 12.2018
Personal Assistant
Marietta Concrete
03.2018 - 08.2019
Event Coordinator
Pappadeaux's Seafood Kitchen
11.2013 - 08.2018
Homeopathic Medicine
School of Natural Health Science
High School Diploma -
Osborne High School
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