Gabriela Marquez Covarrubias
Half Moon Bay,CA
Summary
Bi-lingual learner who builds and leads friendly, efficient service teams. Managed dining establishment, serving an average of 250 of customers per night. Level-headed and composed professional, who maximizes table turns and receipts. Friendly and enthusiastic server with years of experience, specializing in small and big restaurants. Able to learn new tasks quickly and proficient in growing customer relationships. Represent the establishment with friendly, professional conduct at all times. Responsible, Passionate and motivated, with a drive for excellence. Active Listener Customer and Personal Service Time Management Critical Thinker Communications and Media Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
7
7
years of professional experience
Work History
Server
Rosewood Luxury Hotel & Resorts Group
Menlo Park, CA
05.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Head Hostess
Ritz-Carlton Half Moon Bay
Half Moon Bay, CA
02.2022 - Current
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Collaborated with other departments to coordinate events or services as needed.
- Greeted guests upon arrival and escorted them to their tables.
- Provided excellent customer service to ensure guest satisfaction.
- Managed financial transactions including payments, refunds, discounts.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Trained new staff on proper hosting procedures and policies.
- Assisted with seating arrangements for large groups and special occasions.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Ensured that the dining room was always clean, organized, and presentable.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Server
Peninsula Golf & Country Club
San Mateo, CA
03.2017 - 05.2024
- Wipe tables or seats with dampened cloths or replace dirty tablecloths
- Set tables with clean linens, condiments, or other supplies
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays
- Serve ice water, coffee, rolls, or butter to patrons
- Serve food to customers when waiters or waitresses need assistance
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Garnish and decorate dishes in preparation for serving
- Describe and recommend wines to customers.
Education
Bachelor of Science - Criminology
San Jose State University
San Jose, CA12-2023
High School Diploma - General Education
Half Moon Bay High School
06.2017
Skills
- Active Listener
- Customer and Personal Service
- Time Management
- Critical Thinker
- Communications and Media
- Safe Food Handling
- Special dietary requirements
- Menu Memorization
- Menu knowledge
- Wine Pairings
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
Timeline
Server
Rosewood Luxury Hotel & Resorts Group
05.2024 - Current
Head Hostess
Ritz-Carlton Half Moon Bay
02.2022 - Current
Server
Peninsula Golf & Country Club
03.2017 - 05.2024
Bachelor of Science - Criminology
San Jose State University
High School Diploma - General Education
Half Moon Bay High School
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