Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Martin

Fort Lauderdale

Summary

Dynamic leader with a proven track record adept in operations management and staff development. Excelled in enhancing operational efficiency and fostering team leadership, driving significant business growth. Skilled in strategic planning and negotiation, fluent in English & Spanish, I consistently exceed goals through innovative business solutions and effective interpersonal communication.

Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.

Overview

9
9
years of professional experience

Work History

General Manager of Operations

Aquamare Marine USA
12.2021 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Trained, coached and mentored staff to support smooth adoption of new programs.
  • Reduced lead times through careful planning.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
  • Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
  • Increased employee retention rate by creating professional development programs.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Clinic Business Development Manager

Trending Media Corp
12.2017 - 12.2022
  • Optimized client operations by identifying areas of improvement and recommending actionable solutions for long-term success.
  • Increased company growth by developing and implementing innovative business strategies.
  • Mentored employees for professional growth, promoting a culture of learning within the organization.
  • Improved employee retention rates by creating a supportive work environment focused on personal development and career advancement opportunities.
  • Created organization's mission and vision statements for use by employees.
  • Managed financial, operational and human resources to optimize business performance.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
  • Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
  • Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
  • Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
  • Enhanced staff productivity through effective training programs and performance management strategies.
  • Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
  • Established effective communication channels between departments, fostering a collaborative work environment.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Managed 50 employees with various personalities and from different cultures for large 5-physician practice.
  • Implemented new policies and educated staff on changes.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Handled job duties for staff members which were unavailable or out of office.
  • Managed daily operations of 60-person clinic supporting approximately 1,000 patients per week.
  • Monitored all phone calls and scheduled appointments.
  • Created work schedules for 50 employees and oversaw functioning of billing department.
  • Selected, promoted and terminated staff members.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.

Assistant Operations & Sales Manager

Smile Direct Club
06.2016 - 12.2017
  • Increased revenue by developing strategic sales plans and coaching team members.
  • Managed a dynamic sales team to drive growth and meet quarterly goals.
  • Improved customer satisfaction by implementing effective communication strategies.
  • Developed new client relationships, increasing market penetration.
  • Enhanced sales processes with targeted training programs for team members.
  • Built partnerships with key stakeholders to expand business opportunities.
  • Achieved sales targets consistently, utilizing data-driven decision making.
  • Fostered a culture of excellence, motivating team to exceed expectations.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Led transition to digital radiography, significantly reducing patient exposure to radiation and improving diagnostic capabilities.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

British International School
Barranquilla, Colombia

Associate of Science - Nursing

Broward College
Fort Lauderdale, FL

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management
  • Inventory management
  • Staff management
  • Decision-making
  • Team leadership
  • Schedule management
  • Customer service
  • Strategic planning
  • Financial management
  • Goal setting
  • Business development
  • Customer retention
  • Data management
  • Problem-solving
  • Planning and implementation
  • Operational efficiency
  • Organizational management
  • Health and safety compliance
  • Invoice processing
  • Project leadership
  • Interpersonal communication
  • Staff training
  • MS office
  • Project management
  • FLUENT IN English & Spanish
  • Negotiation
  • Business planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager of Operations

Aquamare Marine USA
12.2021 - Current

Clinic Business Development Manager

Trending Media Corp
12.2017 - 12.2022

Assistant Operations & Sales Manager

Smile Direct Club
06.2016 - 12.2017

High School Diploma -

British International School

Associate of Science - Nursing

Broward College

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Gabriela Martin