Gabriela Martinez
West Dundee,IL
Summary
Highly experienced professional with a strong background in guest services. Demonstrates excellent customer relations, recordkeeping, and problem-solving skills. Creates a warm and welcoming environment through outgoing communication and greetings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Makeup Artist
PUIG/Estee Lauder
Algonquin, IL
10.2024 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Established strong relationships with vendors, negotiating favorable pricing agreements for bulk purchases of high-quality makeup supplies.
- Developed team efficiency by conducting regular trainings on new makeup techniques and trends.
- Collaborated with photographers and stylists to create cohesive looks for editorial photo shoots.
- Mentored junior makeup artists, contributing to their professional growth and skill development.
- Boosted sales revenue by effectively demonstrating and promoting high-quality makeup products.
- Exceeded performance metrics by consistently meeting or surpassing productivity goals set forth by management staff.
- Provided expert guidance to clients on proper skincare routines, enhancing their overall appearance beyond professional makeup application services.
- Delivered outstanding results by staying current with the latest beauty trends and product innovations.
- Expanded client base through active networking at industry events and trade shows.
- Increased customer loyalty through exceptional service, leading to repeat bookings and referrals.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Sanitized makeup tools to avoid spread of infection.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Front End Lead Supervisor
Ross Department Store
San Antonio, TX
04.2016 - 07.2024
- Provided training and support to team members regarding new technologies or toolsets.
- Provided technical guidance and mentorship to junior front end developers.
- Coordinated with project managers and stakeholders to provide status updates on progress.
- Supervised daily tasks and delegated assignments to team members.
- Lead team of front end developers to ensure quality and timely completion of projects.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Cosmetics Counter Manager
Nordstrom
San Antonio, TX
06.2005 - 03.2016
- Collaborated with store management regarding staffing issues and scheduling conflicts.
- Ensured compliance with all safety regulations related to product use and handling procedures.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Created daily sales reports with analysis of performance against goals.
- Developed promotional campaigns that included special offers designed to drive traffic into stores.
- Attended trade shows and conferences in order to stay abreast of current trends in the industry.
- Provided feedback from customers regarding products or services received at the cosmetics counter.
- Resolved any customer complaints quickly and efficiently in a professional manner.
- Performed regular maintenance checks on equipment used at counter level such as lighting fixtures, cash registers.
- Provided individual make-up consultations to customers in order to recommend the best products for their needs.
- Conducted weekly inventory checks to ensure accurate stock levels of products.
- Analyzed customer feedback data to identify opportunities for improvement.
- Managed team of cosmetics counter consultants by providing guidance and support during shifts.
- Organized and maintained product displays to ensure a visually appealing environment.
- Maintained relationships with existing customers while also cultivating new ones through marketing initiatives and events.
- Directed staff on proper merchandising standards including replenishing supplies, cleaning display cases, restocking shelves.
- Developed staff training programs for new employees on makeup application techniques, customer service, and company policies.
- Assisted customers with selecting appropriate colors or shades of makeup based on skin tone or desired look.
- Assisted customers in selecting correct products to fit skincare regimen or makeup routine.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Recommended additional products and services based upon information provided or items already selected.
- Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
- Managed recruiting, hiring and performance monitoring of sales team.
- Performed consultations for customers, providing skincare tips, modeling brand application, and explaining cosmetic techniques.
- Arranged counter offerings and promotional products to create eye-catching displays.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ12-2023
Bachelor of Science - HEALTH MANAGEMENT
University of Phoenix
Tempe, AZ12-2019
Skills
- Mentoring and Coaching
- Administrative Support
- Cash counting
- Complaint resolution
- Customer Service
- Problem-solving skills
- Performance Improvement
- Cash Register Operation
- Team Supervision
- Fluent in English and Spanish
- Sales Coaching
- Time Management
- Cash Handling
- Cash Handling Accuracy
- Staff Management
- Staff Supervision
- Training and mentoring
- Workflow Management
- Administrative Skills
- Multicultural makeup techniques
- Professionalism and etiquette
- Expert color matching
- Industry trend awareness
- Customer service
- Sales strategy
- Client consultations
- Sales and upselling
- Cosmetics selection assistance
- Makeovers
Languages
Spanish
Full Professional
Accomplishments
- Received Employee of the Month numerous times. Exceeded number of promotions in a very short period of time within the company. Graduated with a Masters degree in Psychology Online with Honors, Com Laude with GPA of 3.7.
Certification
- Certified Professional Makeup Artist
Education and Training
other,other
References
References available upon request.
Timeline
Lead Makeup Artist
PUIG/Estee Lauder
10.2024 - Current
Front End Lead Supervisor
Ross Department Store
04.2016 - 07.2024
Cosmetics Counter Manager
Nordstrom
06.2005 - 03.2016
Master of Science - Psychology
University of Phoenix
Bachelor of Science - HEALTH MANAGEMENT
University of Phoenix