Gabriela Martinez
Homestead
Summary
Results-driven Accounting Administrator experienced in account reconciliation, financial reporting, and compliance management. Specializes in tax preparation, payroll reporting, and monthly financial journal management. Demonstrates strong capabilities in workflow coordination, staff supervision, and process improvement, enhancing audit support and customer relationships. Proven communication and leadership skills contribute to team performance and organizational success.
Overview
17
17
years of professional experience
Work History
Accounting Administrator
National Electoral Council of Honduras
Tegucigalpa
01.2025 - 03.2026
- Maintained accurate financial records using accounting software and spreadsheets, ensuring data integrity for financial reporting.
- Processed financial transactions for electoral operations and vendor payments, facilitating timely financial operations.
- Coordinated with departments to ensure compliance with financial regulations.
- Prepared monthly financial reports for review by management and stakeholders.
- Supported audit processes by organizing documentation and responding to inquiries.
- Provided support for internal and external audits by gathering information as requested.
- Worked with accountants and HR to prepare financial data.
- Processed invoices, payments and other financial documents accurately and efficiently, supporting overall financial management.
Agency, ATM, and Teller Operations Supervisor
BAC Honduras
Tegucigalpa
01.2009 - 03.2023
- Processed customer transactions accurately and efficiently at BAC Honduras.
- Assisted customers with account inquiries and service requests promptly.
- Promoted banking products and services to enhance customer engagement.
- Collaborated with team members to streamline workflow, enhancing overall customer service standards.
- Resolved customer complaints with professionalism and empathy, fostering high levels of satisfaction.
- Educated clients on digital banking tools, increasing accessibility and convenience for users.
- Upheld compliance with bank policies and regulatory requirements consistently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over the telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Assisted customers in opening new accounts and completing required paperwork.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Prepared official checks for customer and internal bank needs.
- Transmitted orders to supply cash to meet daily needs.
Education
High School Diploma -
Instituto Moderno
Honduras11-1991
Skills
- Financial reporting
- Account reconciliation
- Bank reconciliation
- Cash flow management
- Expense tracking
- Transaction processing
- Audit support
- Auditing procedures
- Compliance management
- Vendor management
- Accounting software
- Credit management
Languages
Spanish
Native/ Bilingual
Timeline
Accounting Administrator
National Electoral Council of Honduras
01.2025 - 03.2026
Agency, ATM, and Teller Operations Supervisor
BAC Honduras
01.2009 - 03.2023
High School Diploma -
Instituto Moderno