Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriela Martinez

South San Francisco,CA

Summary

Energetic Leader dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Known to have years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Department Manager

Nordstrom
09.2023 - Current
  • Managed TBD I YA I Active departments
  • Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Developed strategic plans for day-to-day financial operations.
  • Utilized financial software to prepare consolidated financial statements.
  • Assisted in increasing sales revenue through effective merchandising and promotional efforts.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
  • Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Department Manager

Nordstrom
03.2023 - 09.2023
  • Managed Lingerie, Hosiery, and Active Department
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Developed strategic plans for day-to-day financial operations.
  • Utilized financial software to prepare consolidated financial statements.
  • Assisted in increasing sales revenue through effective merchandising and promotional efforts.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
  • Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.

Assistant Department Manager

Nordstrom
05.2022 - 03.2023
  • Managed Kid's World & At Home Departments
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Developed strategic plans for day-to-day financial operations.
  • Utilized financial software to prepare consolidated financial statements.
  • Assisted in increasing sales revenue through effective merchandising and promotional efforts.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
  • Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate

Nordstrom Rack
01.2022 - 05.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Developed strong rapport with customers and created positive impression of business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Shift Lead

Peet's Coffee & Tea
08.2020 - 08.2022
  • Managed and mentored staff members
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Resolved customer complaints and reported issues to senior management
  • Completed opening and closing duties to facilitate business operations
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback
  • Complied with company safety procedures, policies and regulations to promote safe working environment
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Barista

Peet's Coffee & Tea
08.2019 - 08.2020
  • Increased sales through leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise
  • Maintained calm demeanor during high-volume periods and special events
  • Weighed, ground and packed coffee per customer orders
  • Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks
  • Managed morning rush customers daily with efficient, levelheaded customer service
  • Developed creative and appealing latte art techniques and instructed coworkers in method
  • Checked temperatures of freezers, refrigerators and heating equipment on daily and every 30 min basis
  • Operated cash register, collected payments and provided accurate change
  • Greeted guests with pleasant smile and superior customer service
  • Developed knowledge of teas, including growing practices and flavor profiles
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Created hand-crafted beverages based upon customer preferences, resulting in increase in sales
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue
  • Educated customers on beverage menu items and provided samples of daily brews
  • Listened to customer desires and needs to recommend optimal products
  • Maintained highest standards of conduct and service to support company reputation
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Gave details on coffee blends and preparation descriptions to customers.

Team Member

Peet's Coffee & Tea
07.2018 - 08.2019
  • Looked for ways to go above and beyond job requirements
  • Trained new employees on register and bar to support team efficiency
  • Quality checked lobby and bathroom checks
  • Quality checked cleaning tasks and dishwashing
  • Rotated Coffee beans and stocked up on merchandise and according to customer demand
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
  • Worked hard to learn all required tasks quickly and maximize performance
  • Operated cash register, collected payments and provided accurate change
  • Cleaned and sanitized work areas, utensils and equipment
  • Greeted customers daily, answered questions and recommended drinks and pastries.

Education

High School Diploma -

College Of San Mateo Middle College
San Mateo, CA
05.2020

Some College (No Degree) in Business Admin - Business Administration And Management

College Of San Mateo
San Mateo, CA

Skills

  • Flexible and willing to help meet any needs (including weekends, evenings, and holidays)
  • Team Player
  • Communicator
  • Document management
  • Employee Motivation
  • Recruitment and hiring
  • Willing to Learn
  • Adaptable to market fluctuations
  • Employee Retention
  • Critical Thinking
  • Work Planning
  • Sales expertise
  • Employee Training Oversight
  • Know Your Customer
  • Accounting management
  • Business Relationship Management
  • Decision-Making
  • Customer Service
  • Relationship Building

Certification

  • Certified Barista, Peet's Coffee and Tea - 2019
  • Shift Lead Training - 2020
  • Certified Mandated Report-CA 2023

Timeline

Assistant Department Manager

Nordstrom
09.2023 - Current

Assistant Department Manager

Nordstrom
03.2023 - 09.2023

Assistant Department Manager

Nordstrom
05.2022 - 03.2023

Sales Associate

Nordstrom Rack
01.2022 - 05.2022

Shift Lead

Peet's Coffee & Tea
08.2020 - 08.2022

Barista

Peet's Coffee & Tea
08.2019 - 08.2020

Team Member

Peet's Coffee & Tea
07.2018 - 08.2019

High School Diploma -

College Of San Mateo Middle College

Some College (No Degree) in Business Admin - Business Administration And Management

College Of San Mateo

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Gabriela Martinez