Gabriela Martinez Vibbert
Milwaukee ,WI
Summary
Compassionate and dedicated Personal Care Worker at Tenderness Healthcare, skilled in patient care and client confidentiality. Enhanced client satisfaction through empathetic support and effective communication, fostering trust-based relationships. Recognized for proactive problem-solving and maintaining high standards of personal hygiene assistance, ensuring clients' well-being and dignity.
Overview
5
5
years of professional experience
Work History
Personal Care Worker
Tenderness Healthcare
823 S Layton Blvd
12.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Prioritized safety measures within the home environment by identifying potential hazards and implementing preventive strategies.
Pest Control Technician
Moxie Pest Control
05.2025 - 07.2025
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Applied chemical solutions on building surfaces to eliminate pests.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Prepared reports and kept detailed records of pest control activities.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
Customer Service Representative
Family Dollar
1201 W Mitchell St
05.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Equivalency Diploma -
Milwaukee Area Technical College
Milwaukee, WI04.2020
Skills
- Client confidentiality
- Personal hygiene assistance
- Compassionate caregiving
- Behavioral management
- Housekeeping tasks
- Customer Service Skills
- Communication
- Patient care
- Collaboration
- Interpersonal Skills
- Organization & Prioritizing
- Problem Solving
- Time Management
- Computer Proficiency Skills
- Social Media Skills
- Adaptability & Flexibility Skills
- Commercial Awareness Skills
Timeline
Pest Control Technician
Moxie Pest Control
05.2025 - 07.2025
Customer Service Representative
Family Dollar
05.2023 - 04.2025
Personal Care Worker
Tenderness Healthcare
12.2020 - Current
High School Equivalency Diploma -
Milwaukee Area Technical College