Gabriela Martini

• Primary goal was to acquire, retain and deepen customer relationships by taking lead role in creating outstanding customer experience.
• Maintained portfolio of new and existing clients to discover their financial needs and to advise the best product and recommendations.
• Reached out to clients and proactively meet with face to face and over the phone on daily basis.
• Worked closely with all team members including mortgage banker and financial advisor.
• Cross sell consumer and business deposit products that assist in retaining and expanding relationships with new and existing clients.
• Provided professional quality service to help with customer issues to ensure resolutions.
• Maintained thorough knowledge of all bank products and services including bank policies and government regulations.
• Met or exceeded branch and personal goals as determined by Branch Manager.
• Created weekly schedules and lane assignments to accommodate branch needs.
• Juggled everyday tasks with volunteering for Companywide committees.
• Created in-branch associate experience activities. Examples include Summer Fun planning, Associate appreciations, Seasonal Charity Drives, Global Diversity Awareness and Holiday Celebrations.
• Involved in Company-wide Employee Resource Groups

Please see description for Relationship Banker I & Senior Relationship Banker III

• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
• Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Promoted products or services to each customer to consistently achieve sales targets.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Utilized CRM tool to generate leads.
• Balanced teller drawers and ATM cash.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
• Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Monitored customers for signs of security concerns and escalated issues to management.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
• Answered questions about store policies and concerns to support positive customer experiences.

*Please see description for Assistant Manager - Wet Seal

• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
• Supervised payroll corrections for accuracy and duplications.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Approved regular payroll submissions for 15-20 employees.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored security and handled incidents calmly.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.