Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Gabriela Martins

Gabriela Martins

Salisbury ,MD

Summary

Dynamic professional with a proven track record at ILS CARGO, specializing in international negotiations and cost reduction, while enhancing client satisfaction and profitability. Expert in freight forwarding with fluency in Spanish, English, and Portuguese. Excelled in customer relationship building and financial analysis, leveraging tools like Cargo Wise and Magaya to drive business development and streamline operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inside Sales - Networking - Pricing

ILS CARGO
09.2020 - 01.2022
  • I expertly handled international negotiations and quotations, focusing on reducing costs for clients while ensuring satisfactory profits for the company.
  • My responsibilities included the sales of services such as international freight, customs clearance, road transport, and international insurance.
  • I conducted thorough commercial cost-benefit-profit analyses, assisted in coordinating import and export shipments, and provided guidance on both planned and closed operations to ensure seamless execution and client satisfaction.
  • Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
  • Negotiated pricing structures with clients to maximize profitability while maintaining competitiveness in the marketplace.
  • Facilitated smooth order processing by liaising between clients, production teams, and shipping departments to ensure timely delivery of products.

Import Analyst

ILS CARGO
09.2019 - 09.2020
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • I coordinated the complete air and sea import process for cargo traveling to and from Asia, Canada, the United States, and South America, managing a diverse range of shipments including AOG (Aircraft on Ground), dangerous goods, pharmaceuticals, and refrigerated items. Additionally, I oversaw national transport logistics, ensuring meticulous documentation checks, timely follow-ups, and smooth delivery of orders to customers, thereby enhancing operational efficiency and client satisfaction.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Coordinated company product shipments and international transactions to eliminate freight delays.

Import Intern

ILS CARGO
12.2018 - 09.2019
  • In my role as an Intern, I coordinated sea and air shipments, efficiently managed tasks such as approving bills of lading (BL), air waybills (AWB), invoices, and packing lists, ensuring accuracy and compliance throughout the shipping process. Additionally, I maintained regular communication with customers, providing updates and thorough follow-ups on their cargo to ensure transparency and satisfaction with our services
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments..
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Financial Analyst

GCA Insurances
01.2017 - 12.2018
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Supported and supervised administration. In my role supporting administration, I successfully engaged in various functions including purchasing goods, providing excellent customer service, preparing agendas, auditing the sales team, and conducting training sessions. This experience allowed me to enhance my leadership abilities and foster teamwork within my group, while also honing my skills in office suite applications such as spreadsheets, lists, and graphs to effectively analyze and present data.

Education

MBA - Business Management

PUC - Pontifical Catholic University
Rio Grande Do Sul
06.2022

Bachelor of Arts - International Studies

FMU - United Metropolitan Colleges
São Paulo
12.2019

Skills

  • Customer Relationship Management
  • New Business Development
  • Experience working in a freight forwarding
  • Experience with Cargo Wise, Magaya and Mantra
  • Customer Relationship Building
  • Organized and Efficient

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
German
Elementary

Certification

- Supply Chain Management Fundamentals at Wor-Wic Community College - Maryland, 2023

- Online Business Entrepreneurship at Hudson County Community College. - New Jersey, 2023.

- Fashion Business Management at Hudson County Community College. - New Jersey, 2022.

Timeline

Inside Sales - Networking - Pricing

ILS CARGO
09.2020 - 01.2022

Import Analyst

ILS CARGO
09.2019 - 09.2020

Import Intern

ILS CARGO
12.2018 - 09.2019

Financial Analyst

GCA Insurances
01.2017 - 12.2018

MBA - Business Management

PUC - Pontifical Catholic University

Bachelor of Arts - International Studies

FMU - United Metropolitan Colleges

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Gabriela Martins