Gabriela Mendez
Lehigh Acres,FL
Summary
Friendly and professional young lady with a positive attitude and strong work ethic. Enthusiastic as well as dedicated, with a genuine desire to provide outstanding service in any field of work.
Overview
8
8
years of professional experience
Work History
Preschool Teacher
Dave and Mary Alper JCC, ECD
02.2021 - 08.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
- Provided open and loving environment where children direct learning process.
- Assisted and supervised 12-17 children through entire school day
Lead Hostess
Divieto Ristorante
01.2019 - 12.2021
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Teacher Assistant/ After School Care Advisor
Kids Adventure Learning Center
08.2018 - 01.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Front Desk Receptionist/ Patient Rep
Institute of Preventive Medicine
08.2016 - 08.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Provided excellent customer service to patients and medical staff.
Main Cashier
Old Navy
06.2015 - 08.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Alleviated customer service needs with policy-appropriate solutions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Educated employees on register use, merchandising, and customer service.
Education
Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.2018
Skills
- Strong Work Ethics
- Communication
- Adaptability
- Leadership skills
- Multitasking
- Flexibility
- Problem solving
- Quick learner
- Detail Oriented
- Conflict Resolution Techniques
- Demographics Information
- Patient Service
- Professional Caregiver
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Preschool Teacher
Dave and Mary Alper JCC, ECD
02.2021 - 08.2023
Lead Hostess
Divieto Ristorante
01.2019 - 12.2021
Teacher Assistant/ After School Care Advisor
Kids Adventure Learning Center
08.2018 - 01.2019
Front Desk Receptionist/ Patient Rep
Institute of Preventive Medicine
08.2016 - 08.2018
Main Cashier
Old Navy
06.2015 - 08.2016
Diploma -
G. Holmes Braddock Senior High School
Similar Profiles
Origin SlakmanOrigin Slakman
Volunteer at Dave And Mary Alper JCC Summer CampVolunteer at Dave And Mary Alper JCC Summer Camp
Leandro CanelaLeandro Canela
Personal Trainer at Alper JCC MiamiPersonal Trainer at Alper JCC Miami
Karen Lopez ValdesKaren Lopez Valdes
Certified Lifeguard at Alper JCCCertified Lifeguard at Alper JCC