Gabriela Mera
Concord,NC
Summary
Dynamic and results-oriented professional with extensive experience in administrative and dental support roles at Centro Medico Latino and Saint Vincent's Dental Center. Excelled in customer service and maintained high standards of confidentiality and organization. Proven ability to work in high-demand environments, showcasing a positive attitude and proficiency in customer communication and data analysis.
Overview
21
21
years of professional experience
Work History
Office Assistant
Centro Medico Latino
03.2017 - Current
- I fill out I-693, Report of Immigration Medical Examination and Vaccination Record after Civil surgeon examination
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with patients, and updated patients records.
- I have knowledge in some immunizations schedule.
- Resolved customer problems and complaints.
- Calling patients regarding their laboratory results
- Operated multi-line telephone system to answer and direct high volume of calls.
Dental Receptionist
ALL FAMILY DESTISTRY
10.2015 - 03.2017
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Processed medical insurance claims and payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Call in insurance to verified patients eligibility and coverage.
- Coordinated treatment and payment plans on patients procedure.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared and processed patient referrals and transfer requests.
Dental Assistant
Saint Vincents Dental Center
08.2003 - 02.2014
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Billing
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-2004
Skills
- Customer Service
- Positive Attitude
- Able to work in high demand environment
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Centro Medico Latino
03.2017 - Current
Dental Receptionist
ALL FAMILY DESTISTRY
10.2015 - 03.2017
Dental Assistant
Saint Vincents Dental Center
08.2003 - 02.2014
High School Diploma -
Plainfield High School
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