Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Miranda

Orlando,FL

Summary

Proven track record in enhancing customer satisfaction and team productivity, demonstrated during my tenure at Legacy Group. Skilled in problem-solving and interpersonal communication, I excel in creating effective strategies for client engagement and team collaboration. My adaptability and goal-oriented approach have consistently driven positive outcomes in fast-paced environments.

In addition to punctuality, responsibility and high commitment to work.

Overview

6
6
years of professional experience

Work History

Sales Associate Intern

Legacy Group
02.2024 - Current
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Assisted in maintaining a visually appealing store environment to attract and engage customers.
  • Initiated proactive outreach strategies to identify potential clients and generate new leads for the business.
  • Demonstrated adaptability by quickly learning new product information and incorporating it into sales pitches.

Team Leader of a Moving Company

ProPack Contents
02.2021 - 02.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.

Administrative Assistant

Odontroprev
04.2018 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Established administrative work procedures to track staff's daily tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

High School Diploma -

PENSI
Rio De Janeiro, Brazil
12.2017

Skills

  • Goal-oriented mindset
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Customer Assistance
  • Money Handling
  • Customer Engagement
  • Relationship Building
  • Store Opening and Closing
  • Professional Appearance
  • Conflict Resolution
  • Interpersonal and written communication
  • Customer Needs Assessment
  • POS system operations
  • FLUENT IN PORTUGUESE
  • Order Processing
  • Sales expertise
  • Transaction Processing
  • Self-Checkout Assistance
  • Problem-solving abilities
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Professionalism
  • Opening and closing procedures
  • Analytical Skills

Languages

English
Professional Working

Timeline

Sales Associate Intern

Legacy Group
02.2024 - Current

Team Leader of a Moving Company

ProPack Contents
02.2021 - 02.2024

Administrative Assistant

Odontroprev
04.2018 - 01.2021

High School Diploma -

PENSI

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Gabriela Miranda