Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Gabriela M Martinez

Springfield,MA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delegated Service Coordinator

Element Care
Lynn, MA
09.2022 - 10.2024
  • Toggled between multiple systems and databases to look up information and update records.
  • Coordinated with community resources to enhance service offerings to members.
  • Managed and updated member databases to ensure accurate and current information.
  • Provided support to field nurses during service visits when necessary.
  • Identified needs of customers promptly and efficiently.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Coordinated timetables to ensure timely service call completions for members.
  • Maintained accurate records of services provided for each client.
  • Coordinated service schedules and appointments with members.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and inquiries from members regarding services offered.

Medical Assistant

Harvard Vanguard Atrius Health
Concord, MA
02.2013 - 02.2021
  • Welcomed patients and prepared them for exams by assessing vital signs.
  • Built trust and rapport with patients by consistently delivering high-quality service.
  • Proactively gathered information from patients and their families regarding health status.
  • Recorded pulse rate, temperature, and blood pressure.
  • Optimized patient flow for better operational efficiency.
  • Enhanced efficiency of patient check-ins, reducing wait times.
  • Kept supplies stocked by overseeing distribution and inventory management.
  • Verified availability of test results in the electronic medical record (EMR).
  • Managed and distributed all incoming test data to relevant departments.
  • Ensured patient readiness for procedures.
  • Handled telephone inquiries while organizing appointment schedules.
  • Handled front office billing, scheduling, and check-in tasks.
  • Supported medical staff during exams and medical procedures.
  • Sanitized and arranged examination rooms.
  • Proficient with EPIC system operations.
  • Conducted EKG, urinalysis, hematocrit tests and pulmonary function testing.

Education

CERTIFIED MEDICAL ASSISTANT -

Caliber Training Institute
New York, NY
06.2004

HIGH SCHOOL DIPLOMA -

Dewitt Clinton High School
Bronx, NY
06.1997

Skills

  • Medical terminology
  • Bilingual fluent in Spanish and English
  • Inventory management
  • Patient scheduling
  • Medical procedures
  • Medical records confidentiality
  • Documentation and recordkeeping
  • HIPAA compliance
  • Electronic medical records
  • Clinical and administrative support
  • Medical front desk management
  • Office support

Certification

BLS - American Heart Association

Languages

Bilingual fluent in Spanish and English

Languages

Spanish
Professional

Timeline

Delegated Service Coordinator

Element Care
09.2022 - 10.2024

Medical Assistant

Harvard Vanguard Atrius Health
02.2013 - 02.2021

CERTIFIED MEDICAL ASSISTANT -

Caliber Training Institute

HIGH SCHOOL DIPLOMA -

Dewitt Clinton High School

Similar Profiles

CREATE PROFILE
Gabriela M Martinez