Gabriela Mojica
Savino Del Bene
Inglewood,United States
13
years of professional experience
Skilled support specialist with a solid background in managing inquiries and resolving problems, committed to and retention.
Work History
Customer Service / Air Import Coordinator
5 Years 2 Months- Managed end-to-end process of international freight arriving by air. Coordinating with freight agents, airlines, and customs brokers to ensure timely delivery, prepare shipping documentation, and handle regulatory compliance. Being the primary front-line liaison between a company and its customers. Managed inquiries, resolve complaints, process orders, and ensure a seamless, positive brand experience across multiple communication channels like phone, email.
Import and Export Agent
3 Years 8 Months- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Streamlined export processes, enhancing operational efficiency through improved workflows and communication strategies.
- Managed relationships with freight forwarders and carriers to optimize logistics and reduce transit times.
- Oversaw training sessions for junior agents, fostering knowledge sharing and enhancing team performance.
Cashier Barista
3 Years 8 Months- Welcoming customers, taking and processing payments, and preparing specialty coffee or beverage orders. Strong cash-handling skills, menu knowledge, and the ability to operate coffee equipment like grinders and espresso machines.
Playground Supervisor
2 Years 10 Months- Supervised playground activities ensuring student safety and adherence to rules.
- Facilitated conflict resolution among students, promoting a positive play environment.
- Monitored equipment condition, reporting maintenance issues promptly for repairs.
- Conducted regular safety inspections to identify hazards and mitigate risks.
Education
High School
Skills
Microsoft Applications - Experienced
Bilingual English/Spanish - Expert
Data entry - Expert
Languages
Spanish
Native or Bilingual
Timeline
Customer Service / Air Import Coordinator
Savino Del Bene
01.2021 - 03.2026Read More
Import and Export Agent
Worldwide Flight Services
05.2017 - 01.2021Read More
Cashier Barista
HMS Host
05.2017 - 01.2021Read More
Playground Supervisor
Los Angeles Unified School District
08.2013 - 06.2016Read More
Morningside High School
High School
Read More