Gabriela Morales
Pico Rivera,CA
Summary
Skilled Youth Care Worker with successful history of providing guidance and support to diverse youth populations. Thorough understanding of interventions, counseling techniques, and behavior management strategies. Known for creating safe environments that promote positive growth and development. Previous roles have resulted in improved behavioral outcomes and increased engagement within educational settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Crittenton Services for Families and Children
Fullerton, CA
02.2023 - Current
- Developed and implemented individualized plans to meet the needs of youth in care.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
Customer Service Representative
Minuteman Transport
La Puente, CA
07.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Preschool Teacher's Assistant
Valencia Elementary School Laguna Hills
Laguna Hills, CA
01.2020 - 05.2021
- Provided support for individual students who needed extra help with their work.
- Assisted in preparing materials for lessons and activities according to lesson plans provided by the teacher.
- Kept accurate records of attendance, daily notes on student progress and behavior.
Secretary
Montebello Income Tax
Montebello, CA
01.2017 - 12.2019
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
Education
Associate of Arts -
Rio Hondo College
Whittier, CA05-2019
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2013
Skills
- Youth Advocacy
- Behavior Management
- Paperwork Processing
- Problem-Solving
- Child development knowledge
- Student Behavior and Progress Reporting
- Computer and Microsoft Office Skills
- Document Preparation
Certification
- CPR
Languages
Spanish
Native/ Bilingual
Timeline
Youth Care Worker
Crittenton Services for Families and Children
02.2023 - Current
Customer Service Representative
Minuteman Transport
07.2021 - 01.2023
Preschool Teacher's Assistant
Valencia Elementary School Laguna Hills
01.2020 - 05.2021
Secretary
Montebello Income Tax
01.2017 - 12.2019
- CPR
Associate of Arts -
Rio Hondo College
High School Diploma -
El Rancho High School
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