Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Clearance
Timeline
Generic

Gabriela Morales

Newport News,VA

Summary

Operational Center Technician who holds a Bachelor of Arts in Social Sciences, with a Criminal Justice concentration. Experience performing and analyzing database testing on multiple computer systems. Professional with exceptional written and verbal communication skills, attention to detail, and multitasking ability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operation Center Technician

Federal Bureau of Investigation, FBI
Norfolk, VA
01.2022 - Current
  • Conduct and analyze database checks for visitors and investigative subjects using NCIC/VCIN, Accurint, CLEAR, and other law enforcement systems.
  • Perform background investigations, data analysis, and intelligence gathering to support Special Agents, Task Force Officers, and investigative squads.
  • Support complex criminal cases (kidnapping, homicide, firearm trafficking, bank robbery) through database research, phone extractions, social media analysis, trajectory reconstruction, and inmate call reviews.
  • Assist multiple squads (White Collar, Gangs, Violent Crimes) with booking information, case tracker analysis, discovery preparation, and case file management.
  • Participate in command post operations, transcribing multi-channel communications during field operations.
  • Lead community engagement initiatives, including Teen Academy and Citizens Academy events.
  • Translate interviews from Spanish to English for investigative use.
  • Organize and manage mailroom and FedEx logistics, ensuring secure and efficient handling of classified and interoffice materials.
  • Review surveillance footage, and document findings for federal prosecutions.
  • Compile intelligence and summaries for investigations, threat-to-life reports, and lead prioritization.
  • Develop and deliver training presentations and procedural guides to enhance operational consistency.
  • Recognized with an award for exceptional professionalism and effective communication during a parental abduction incident.

Key Holder

Hollister.Co
San Juan, PR
03.2017 - 08.2021
  • Oversaw daily retail operations, including cash handling, deposits, and sales reporting.
  • Provided exceptional customer service through consultations and problem resolution.
  • Directed staff, assigned duties, and enforced safety and security standards.
  • Monitored sales activities to ensure accurate pricing and high product quality.
  • Tracked sales data for performance evaluation and strategic planning.
  • Coordinated inventory management and shipment processing for efficient stock levels.
  • Developed standardized templates for task delegation and sales reporting to enhance efficiency.
  • Managed administrative functions, including supply inventory and scheduling.

Service Representative

FirstBank
San Juan, PR
03.2019 - 04.2021
  • Processed customer transactions including deposits, withdrawals, and payments while resolving discrepancies and inquiries.
  • Maintained balanced cash drawers, packaged currency, and reconciled discrepancies per financial regulations.
  • Tracked and reported transaction data using banking software, ensuring accuracy and confidentiality.
  • Analyzed customer transactions to detect unusual patterns and validate discrepancies.
  • Provided information on bank products and services to meet customer needs.
  • Applied knowledge of OFAC regulations during transaction review for compliance.
  • Achieved promotion from part-time to full-time due to outstanding performance and reliability.

Education

Bachelor of Arts - Criminal Justice

Sistema Universitario Ana G Mendez
Carolina, PR
05-2021

Skills

  • Investigative support
  • Communication transcribing
  • Database management
  • Intelligence gathering
  • Training development
  • Customer service
  • Attention to detail
  • Problem solving
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Effective communication

Accomplishments

  • Award for creating comprehensive training guides and presentations that enhanced operational performance.
  • Award for exceptional professionalism and effective communication during a parental abduction incident.

Certification

Forensic Ballistics Certification, September 2023

CIJC, Caguas, PR

Forensic Investigation Certification, November 2023

CIJC, Caguas, PR

Languages

Spanish
Native/ Bilingual

Clearance

Active TS/SCI

Timeline

Operation Center Technician

Federal Bureau of Investigation, FBI
01.2022 - Current

Service Representative

FirstBank
03.2019 - 04.2021

Key Holder

Hollister.Co
03.2017 - 08.2021

Bachelor of Arts - Criminal Justice

Sistema Universitario Ana G Mendez

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